Freedom Scientific Bug Fix Problems

Signatures 191 total

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1. 1
   Name: Ed Marquette on Oct 4, 2012

   Comments: Let's hope for genuine change. For one, I'm doing no more SMA purchases without real change. In fact, I'd gladly spend one SMA just for a bug-fixed product -- even if it didn't have a single new feature.

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2. 2
   Name: Lisa Larges on Oct 4, 2012

   Comments: I have been a JAWS user since 2.0. I have paid for classes through the training department and even received my certification in JAWS. I am a loyal product user. Yet I share all of these frustrations. Freedom Scientific, as the largest software provider for the blind and visually impaired community needs to demonstrate a companywide commitment to putting its customers first. More and more options are out there.

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3. 3
   Name: Chris Smart on Oct 4, 2012

   Comments:

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4. 4
   Name: Donna Neilson on Oct 4, 2012

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5. 5
   Name: Jon Pierson on Oct 4, 2012

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6. 6
   Name: Anonymous on Oct 4, 2012

   Comments:

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7. 7
   Name: Jim Fidler on Oct 4, 2012

   Comments:

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8. 8
   Name: Diane Engster on Oct 4, 2012

   Comments: I think that the continued lack of responsibility by the manufacturer shows a lack of respect for its consumers.

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9. 9
   Name: Nickus De Vos on Oct 4, 2012

   Comments: Strip out useless add ons like Research it which except for mostly only working in the US, doesn't work at all more than half of the time. For the type of research results it gives, we have social media like Facebook and Twitter or better still, Google. The resorces pumped in to stuff like Research it, can be used elseware to actually improve core funktionality in Jaws.

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10. 10
    Name: Bobbi B on Oct 4, 2012

    Comments:

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11. 11
    Name: Jack Conti on Oct 4, 2012

    Comments:

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12. 12
    Name: Dave Carlson on Oct 4, 2012

    Comments: I've been a JAWS user since version 3.5. Since JAWS 9, I've noticed that Freedom Scientific appears to migrate more toward adding features to JAWS and keeping JAWS relevant to changes in Office and Windows changes -- more so than fixing bugs/issues in previous versions. For example, a lot of time was spent in creating ResearchIt, which is a nice tool. However it required continual maintenance to keep it working and I felt frustrated that fixes continued to come out for ResearchIt but not for problems in various applications like Outlook and Internet Explorer. I use JAWS (Job Access With Speech) in my J-O-B to keep myself employed and support my family. So having an access solution that works with minimal "fussing" and "sleight-of-hand" workarounds is very important to me. The more time I spend struggling with Outlook, Excel, and IE due to lockups and crashes is less time to be productive. And productive I need to be if I want to be relevant to my company. Not only do they pay my salary and benefits, but they pay for JAWS and the ongoing upgrades. I would be embarrased to admit to them how much money they've spent since version 3.5 and demonstrate to them the problems that continue to cause me to lose time. Each new revision of JAWS carries the hope of resolution for past problems, and admittedly some bugs are fixed. However I've had issues with Outlook and Excel that have remained over the last three major (11, 12, 13) revisions. And unfortunatley it's not just a matter of rolling back to 9 (10 was a real pig, in my opinion). Going back that far means that I'll have issues with the current operating system, IE, and Office suite. So I must move forward with the times and JAWS revisions. I know that keeping up with all the mainstream applications is a big job for FS, but I sense that if there were just one major revision (would have to be JAWS 15) that *did not* add any new features, but rather was a concerted effort to fix all bugs back to Windows 98, IE6, and Office 2003, it would be a much bigger benefit to me. I would be willing to sacrifice an SMA for a revision with no new bells and whistles. I would be very happy to have my issues addressed and if not resolved, at least acknowledged that they are being worked on. So I ask you Freedom Scientific, to consider marketing customer good-will on version 15 rather than trying to load more goodies on to a platform that's beginning to crumble at the foundation. Thank you for listening.

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13. 13
    Name: Wendy Mathewson on Oct 4, 2012

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14. 14
    Name: Molly Kent on Oct 4, 2012

    Comments:

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15. 15
    Name: Anonymous Facebook user on Oct 4, 2012

    Comments:

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16. 16
    Name: Duncan Callum on Oct 4, 2012

    Comments: i have been useing jaws since 1994 ,

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17. 17
    Name: Anonymous on Oct 4, 2012

    Comments:

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18. 18
    Name: Malcolm Graham on Oct 4, 2012

    Comments: Please be more responsive in fixing known issues with JAWS. We do pay a good deal of money for your product and often must pay technology instructors to teach us how to use JAWS for specific job duties or home applications.

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19. 19
    Name: Michael Hoffman on Oct 4, 2012

    Comments: it's clear that freedom scientific only cares about themselves and their products and do not care about customers. they care more about sales than customers.

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20. 20
    Name: Emma on Oct 4, 2012

    Comments: I love Jaws but I completely agree with this petition and feel that Freedom must listen to their customers instead of trying to do what they think is right. Pissing your customers off is not right and yes, we pay a lot of money for Jaws so we need to be heard. Bugs need to be addressed and Freedom Scientific must take note and help people where necessary.

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21. 21
    Name: John DeHority on Oct 4, 2012

    Comments: I have a dear friend, who is very dependent upon this application to function autonomously as a blind person.

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22. 22
    Name: Cliff Self on Oct 4, 2012

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23. 23
    Name: James Scholes on Oct 4, 2012

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24. 24
    Name: Alexis Myers on Oct 4, 2012

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25. 25
    Name: Maik on Oct 4, 2012

    Comments: !!!

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26. 26
    Name: Anonymous on Oct 4, 2012

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27. 27
    Name: Christina Gwin on Oct 4, 2012

    Comments:

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28. 28
    Name: Azhar Khan on Oct 4, 2012

    Comments: Too freking expensivefor the price,its too freaking expensive

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29. 29
    Name: Darran Ross on Oct 4, 2012

    Comments: Everything said by signee 12 would pretty much echo my own thoughts.

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30. 30
    Name: Shelley Donaldson on Oct 4, 2012

    Comments:

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31. 31
    Name: Kim Etheridge on Oct 4, 2012

    Comments:

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32. 32
    Name: Susan Joseph Rack on Oct 4, 2012

    Comments:

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33. 33
    Name: Morey Worthington on Oct 4, 2012

    Comments:

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34. 34
    Name: Jason Milyo on Oct 4, 2012

    Comments: I hope that Freedom Scientific will read this petition and fix these unnecessary bugs and also listen to their clients allot more.

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35. 35
    Name: Liam Kemble-Young on Oct 4, 2012

    Comments:

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36. 36
    Name: Elizabeth Raitt on Oct 4, 2012

    Comments: friend of a user who is blind.

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37. 37
    Name: Daniel Kersteter on Oct 4, 2012

    Comments:

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38. 38
    Name: Williams on Oct 4, 2012

    Comments:

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39. 39
    Name: Allison O'Day on Oct 4, 2012

    Comments: I am not as savvy a Jaws user as others, but I do find it frustrating when I buy an upgrade to find that features that had previously worked were no longer functional.

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40. 40
    Name: Julie Dawson on Oct 4, 2012

    Comments: I agree with the writers and signees of this petition that a stable usable product is a life assistant, not a luxury. The cost of this product must be put into nut just further development of other versions but making current versions functional.

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41. 41
    Name: Paul Price on Oct 4, 2012

    Comments:

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42. 42
    Name: Kinyata Williams on Oct 4, 2012

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43. 43
    Name: Robbie Curtis on Oct 4, 2012

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44. 44
    Name: Herman Fermin on Oct 4, 2012

    Comments:

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45. 45
    Name: Jennifer Piening on Oct 4, 2012

    Comments: I was very unhappy with the difficulties I've had with getting my Handy Tech Braille display to function properly with JAWS 13, because Freedom Scientific had to implement driver signing. We circulated a petition then, which I signed, and still, you implemented the policy anyway. Please listen to us now! I'm using the beta, and my Braille display is listed in the setup, so it is working wonderfully, and I hope that when the next version comes out, the Handy Tech Braille Star 80 will be listed again among the Braille displays. Otherwise, I am seriously going to have to consider giving up buying SMA's when I have to go back to version 12 to get my display to work with JAWS. It's not like I can just discard a Braille display like a worn out pair of shoes. It cost $10,000, and I need it to function at work as well as at home.

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46. 46
    Name: Nan Jenkins on Oct 4, 2012

    Comments: I am a supportive friend. our blind friends deserve computers that work correctly

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47. 47
    Name: Steve Matzura on Oct 5, 2012

    Comments: FS: New features are great--obviously you must keep up with new software and enhancements to old--but my admittedly unoriginal philosophy about these things applies more than ever: If it ain't broke, don't break it.

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48. 48
    Name: Cindy Courterielle on Oct 5, 2012

    Comments: I agree that Jaws does need to have the problems fixed that are outstanding and have been for a long time. I have to renew my SMA soon but question whether it is worth the money, since I see problems that have been there a long time.

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49. 49
    Name: Troy Burnham on Oct 5, 2012

    Comments:

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50. 50
    Name: Austin Grace on Oct 5, 2012

    Comments: I hope freedom scientific takes this very seriously.

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