Signatures 67 total
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1
Name: Anonymous on Jan 30, 2008Comments: Hopefully the first of many signatures.....Flag
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Name: Ian MacGillivray on Jan 30, 2008Comments: Horrific level of service - at one point my line was cut off because every single possible point of payment was blocked by an error at BT's end - as they later admitted. This disgusting monopoly should end - I only pay BT so that I can use their competitors' services.Flag
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3
Name: Anonymous on Jan 30, 2008Comments:Flag
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Name: Anonymous on Jan 30, 2008Comments: Please improve your service - its awfulFlag
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Name: Jennie Payne on Jan 30, 2008Comments: When I was living in South London, BT actually connected someone else to our landline. We were charged calls and friends and family numbers for this person. We ended up (after a frustrating battle and BT admitting their mistake) still having to pay over 90 pounds in order to keep our service!Flag
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6
Name: Anonymous on Jan 30, 2008Comments: So disgusted by BT's extortionate prices for "services".Flag
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7
Name: Anonymous on Jan 31, 2008Comments: Took BT 3 months to give me a Land Line, and only after spending hours on their so called automated "help line"Flag
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Name: Anonymous on Jan 31, 2008Comments: I whole heartedly support this petition. The service I have received from BT is beyond appalling. I cannot fathom how a major corporation in the UK can exist. It takes at least an hour to get through to any of their phone numbers and when you speak to the customer service people you almost always get differing advice and information.Flag
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9
Name: Anonymous on Jan 31, 2008Comments: The worst customer service experience ever.If you have the misfortune to need to speak to their customer services team be prepared for a long long wait & to be transferred between departments each of which is as disinterested in helping you as the others.Took hours and hours of phone calls until I found someone competent enough to help.Flag
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Name: M Belina on Jan 31, 2008Comments:Flag
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11
Name: Ann Kohatsu on Jan 31, 2008Comments: TIme after time i have experienced the worst customer service imaginable from BT. Whether it be setting up a phone line or just trying to get through to someone to ask a question on the phone, it is virtually impossible to get any support from BT. Whenever i have to deal with BT, I feel like i live in a third world country where we would have no choice but to be treated this horribly. I just don't understand how BT can be allowed to operate as a monopoly and treat consumer the way they do I have to stop writing now as I am getting upset just writing about it...Flag
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12
Name: Robert Harness on Feb 2, 2008Comments: BT are flouting laws and codes of conduct for marketing emails by not providing an unsubscribe link and making me fight to be taken off their mailing list when I'm not even a customer. They think they can do what they want and need tougher regulation.Flag
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13
Name: Andre Von Riekhoff on Feb 4, 2008Comments: The service is attrocious.Flag
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14
Name: Anonymous on Feb 7, 2008Comments: BT's service is absolutely horrendous. You have to wait over 30mins just to talk to an operator and then they put you through to another Dept!Flag
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Name: Anonymous on Mar 11, 2008Comments: I have spent hours and hours on the phone to BT on SEVERAL occasions. Only to be lied to, promised things and then let down. Again. I'm now on my 5th phone number, in aboutFlag
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16
Name: Kirsty James on Mar 14, 2008Comments: Moved into a brand new flat 3 months ago still trying to get my line hooked upFlag
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17
Name: Jeffery Oswald on Mar 25, 2008Comments: I've had the worst experience that I've ever had with any company in my life with BT. They have appauling standards and are incompetent.Flag
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18
Name: Karen Hayden on Mar 30, 2008Comments: Two years of complete hell due to BT's incompetence, greed and appalling service. Ended up with a massive bill due to having to move house three times in a year (not through choice) and having to pay for two phone lines (one been nicked and the other placed above a gas flue by previous occupants and melted). No consideration for us at all. Still owing on bill, but now with Sky, but BT have put me on incoming calls only even though I am with Sky. Hours on phone to BT Chairmans Office. Managed to get broadband stopped as they automatically put us on another 18 month contract when we moved house without out knowledge. Crap company and staff who dont even communicate with each other. Roll on Dec 2008 to switch phoneline to Sky.....job done and no more BT.....ever!!Flag
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19
Name: Anonymous on Apr 1, 2008Comments: BT totally suck. After nothing but hassle with BT from January regarding that crappy vision service, idiot operators and annoying indian call centres, I have switched providors. After using BT for over 15 years, I am pleased to say, I will never use them again.Flag
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20
Name: Anonymous on Apr 1, 2008Comments:Flag
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21
Name: Meg Soydan on Apr 7, 2008Comments: They just can't get a line working in one month! In Turkey, it's done on the same day, why can't bt do even a bit better if not as good as Turk Telekom And bt chargesFlag
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Name: Mr J Jackson on Apr 7, 2008Comments: I have nearly killed myself due to BT. If I worked there I would either kill myself, kill everyone else or suddenly shit billions of pounds and buy them out and SORT IT OUT! YOU ARE AFFECTING PEOPLES LIVES!!!!!!!!Flag
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Name: Tim Lacey on Apr 8, 2008Comments:Flag
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Name: Anonymous on Apr 28, 2008Comments: Completely useless and incompetent customer service let down by an even worse IT CRM system. Sales showed no desire for my business and if I could I would have gone elsewhere to get a line installed.Flag
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Name: Anonymous on Apr 30, 2008Comments:Flag
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Name: Tony on May 1, 2008Comments: I have a stopped bt line in my house and they want to charge meFlag
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Name: Dean Coppin on May 22, 2008Comments: it cant even be called customer service with BT. Its a joke.Flag
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Name: Chris Duncan on Jun 16, 2008Comments: BT have maybe the worst customer service on the planet. Sooner the monopoly they have is taken away the better.Flag
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Name: Anonymous on Jun 16, 2008Comments: I agree, something needs to change, well a lot actuallyFlag
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Name: Kate Hurtig on Jul 7, 2008Comments: I don't really know where to start. In short, BT has disconnected my service by accident, then forced me to wait 3 weeks to have an engineer come out again to re-connect on their error. In the process, they sent me two routers, both having to be picked up at a post office far from my house. Once connected, I realised (3 months later) that I was being chargedFlag
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31
Name: Jo Hill on Jul 19, 2008Comments:Flag
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Name: Simon Kelly on Aug 16, 2008Comments:Flag
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Name: Liam McIlhargey on Aug 18, 2008Comments: BT call centres are an absolute joke. When you do manage to speak to an actual person its always in the wrong department and you get put on hold.Flag
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34
Name: Andrew Oddy on Sep 1, 2008Comments: Please end BT's monopoly on our phonelines.... they even liaise with house builders to prevent cable installation, to maintain it, which is appalling.Flag
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35
Name: Rogers on Sep 2, 2008Comments: BT should employ whoever set-up O2's customer service systems...better still break BT's monopoly and allow decent service providers a chance.Flag
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Name: Anonymous on Sep 15, 2008Comments:Flag
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Name: V Callaway on Oct 21, 2008Comments: All BT call center staff are zombies, unhelpful and lairs they tell you what you want to hear and when they have had enough of you they hang up. If I had won 1 million on the lottery I would give it up just to see BT go bankrupt, to say I hate BT is a understatement.Flag
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Name: Shane Black on Nov 26, 2008Comments:Flag
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Name: Hannah on Dec 12, 2008Comments:Flag
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Name: Anonymous on Jan 27, 2009Comments: I have now left BT because of their appalling customer service - it is a disgrace - and I fully support official action against BT. They treat their customers with utter comtempt.Flag
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Name: Anonymous on May 16, 2009Comments:Flag
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Name: Dwina Taylor on May 26, 2009Comments:Flag
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Name: Anonymous on Aug 27, 2009Comments: Exploitation of the customer is out of control with BT , we should all take legal action against them claiming post traumatic stress!Flag
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Name: Michael on Mar 15, 2010Comments: BT CUSTOMER SERVICE TOTALY SUCKSFlag
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Name: Caroline Brindle-Jack on Mar 22, 2010Comments: Totally disgusted with BT: customer service is deplorable advance charges are barely legal telling same story 6 or 7 times in the same phonecall I had been a customer with BT for 20 years - never, ever again.Flag
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46
Name: Michael on May 13, 2010Comments: There is a better way! UK based award winning customer service; Which? magazine best buy; massive benefits; cheaper by far... If you're interested, look at www.i-love-the-club.co.uk or call me on 0800 990 3114.Flag
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47
Name: Paul Towle on Jul 4, 2010Comments: BT couldn't do a better job of cheesing people off if they tried! The whole organisation is designed to thwart anyone trying to resolve a problem easily. BT should …. 1). Allocate a SINGLE person to resolve a particular customer's issue (make it THEIR responsibility to see a customer issue through from beginning to end) 2). Ensure all calls to customer services are answered within seconds (not hours ….. if you’re lucky) 3). Banish the automated “push this button for X, that button for Y...." service. JUST PUT CUSTOMERS STRAIGHT THROUGH TO AN ENGLISH PERSON WHO CAN DEAL WITH THE CALL IMMEDIATELY! If it can’t be handled there/then, call the customer back when it CAN be handled. 4). Ensure customer services are available 24/7 for EVERY service. 5). Stop cutting off calls to customer services. (causing customers to rejoin the start of the queue again!) 6). Resolve the poor (or total lack of) communication feedback (i.e. let people know when they can’t deliver a service, why & what's being done to correct the matter). 7). Become accountable! BT just don't give a shit ...... and why should they!? It doesn't matter if they do a good job or not (they control the phone lines!) Who said privatisation of the utilities would give us good customer choice?! .... haa haa! Shoot that person!Flag
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Name: Kjjcqf on Nov 7, 2010Comments: ho6NWT <a href="http://sjrnkqlaxwye.com/">sjrnkqlaxwye</a>, [url=http://nskslxkaidgd.com/]nskslxkaidgd[/url], [link=http://fyueviicuwuw.com/]fyueviicuwuw[/link], http://asfzjuekjvwa.com/Flag
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Name: Mark Bennett on Jan 21, 2011Comments: Expensive charges. Daft pay by dates that fall before the end of the month. Monoply over line rentals (i want broadband so i have to have a bt phone line in most cases). There is no competition and they know it.Flag
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50
Name: Lisa on Apr 1, 2011Comments: I have had so many problems with BT and it's very hard to make a complaint, especially if the person you are making the complaint about is in the same department of the person you are complaining to. They all side with each other. Some staff are very rude and agressive.Flag
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