Foreword to Licensure Candidates and Architects: Colleagues, I\'ve started this petition as a result of my and my peers\' frustration in dealing with NCARB\'s appalling standards of organization and customer service, and the consequent roadblock that this represents to our careers. Please sign and forward this petition to start transforming NCARB into a truly professional organization. I plan to send this petition on to the executives of all the State Boards to whom NCARB is beholden as well as the AIA\'s Boards of Directors. Feel free to elaborate about your personal experiences with NCARB in the \"Comments\" section of the petition. Thank you! (P.S. After you sign the petition there will be a request for a donation. JUST IGNORE IT. You don\'t have to pay to sign the petition.) Dear NCARB, This petition is submitted to convey to you a collective frustration in dealing with NCARB\'s standards of organization and customer service, and the consequent roadblock that this represents to our careers. More importantly, it is submitted to request an immediate response, action and improvement to an unacceptable situation. It is ironic that the very organization entrusted with overseeing a critical part of the professional Architectural Licensure process and thereby safeguarding the standards of the profession, itself consistently falls short of even a basic level of professional practice. Most architecture school graduates never complete IDP, hardly surprising considering the difficulty many experience in working with NCARB. Despite the organization\'s stated core values of \"Integrity, Service and Accountability\", for countless IDP and examination candidates, records are lost, transmittals are kept in limbo for months or never sent, timelines promised on their websites are not honored, and phone messages and emails are left unanswered. In order to rectify the problem, NCARB needs to improve its customer service and organizational standards immediately. An outside consulting agency should be retained to examine their processes and provide recommendations for manageable solutions. Some solutions that would greatly assist the process are as follows: 1. To have informed and knowledgeable human representatives be available during office hours to answer (or obtain immediate answers for) specific record questions. 2. Establishment of realistic timelines for processing, and adherence to those. 3. To establish an online account system for 24-hour applicant access to updated record status, record submittal, and communications with NCARB. We the undersigned trust that NCARB will seriously consider and expediently act upon this petition. Thank you, Licensure Candidates and Registered Architects Across America
I am never able to speak to a representative when I call. I always need to leave a message after a 20+ minute wait. Does anyone actually answer the phones?
Andreas Papazafeiropoulos , United States7 months ago
Paula Young, United States7 months ago
thomasUnited States10 months ago
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