FIFA 13 players need compensation

I have people stuck in my trade and yesterday 3 players went missing, also I cant connect to EA FC 

For a game I payed £40 for this is the last straw 

People who have persistently contact EA support about issues in FIFA 13Ultimate Team should be issued compensation, for buying a product that does not work. We all seek the FIFA points we have already bought to be given back to us as a token of respect for the amount of money when spend on a product that does not work!!!

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