DoubleU Casino

TIRED OF GETTING SCREWED BY DUC? IF YOU ANSWERED YES TO THIS! JOIN US HERE TO MAKE A DIFFERENCE ! ***THE BOYCOTT IS FOR THE WHOLE MONTH OF SEPTEMBER!! LET'S ALL JOIN TOGETHER AND BOYCOTT DUC. 30 DAYS NO PLAY ! NO PLAY, IS NO LOGGING IN, NO SHARING GIFTS, NO ACTIVITY FROM US WHATSOEVER ! LETS ALL SHOW THEM WE AREN'T GOING TO TAKE IT ANY MORE ! THEY ARE TAKING OUR FREE CHIPS BASICALLY AWAY FROM US, TO FORCE US TO PAY ! NO WAY ! THEY ARE LYING TO US AND BLAMING FACEBOOK FOR THE LIMITS ON THE POSTS ! NO MORE CHANCES FOR 10% FOR US ALL ! HOW DOES ONE PLAY WITH NO CHIPS? SIMPLE WE CAN'T, UNLESS YOU ARE WILLING TO PAY ! THEY WIN ! THEY SHOULD HAVE STARTED THEIR GAME THE WAY THEY ARE DOING NOW, INSTEAD OF GETTING SO MANY LOYAL DAILY PLAYERS, AND TAKING THE FREE CHIPS AWAY. THE FUN IS GONE ! WE NEED TO STAND AS ONE AND TRY TO GET IT BACK ! IF NOT, WELL, WE AT LEAST TRIED ! WE MUST SHOW THEM WHO AND WHAT IS KEEPING THEIR GAME ALIVE "US" THE PLAYERS ! PLEASE JOIN AND SHARE THIS EVENT WITH ALL YOUR GAMING FRIENDS! LET'S GET THE WORD OUT THERE, SO WE CAN MAKE A DIFFERENCE ! THANKS !!

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  • Anonymous DoubleU Casino Removed Chips Won Due To A Problem With Their New Video Poker ..
    On 10/07/2014 I Logged Into DoubleU Casino To Play New Video Poker But For A Change I Won Big Instead Of Losing Big. I spent the next 30 minutes playing various games and 3 times won more than 1.3 trillion chips. Each time I got to 1.3 trillion their system automatically disconnected me and I lost the chips. I ended up with some near 197 Billion Chips. Shortly after the chips were reduced back to 40,000 with no explanation. I contacted the developer and was told that I had abused their system which I had no idea was suffering a problem (See their inflammatory and insulting response e-mail below):
    ------Response----From---Developer---
    Dear, Nosaj Tluanihs.
    I'm Kevin, the customer service manager at DoubleU Casino.
    I sincerely apologize for any inconvenience caused.
    There was an issue that video poker players could build up numerous chips by abusing a glitch.
    To make it right, we forfeited all the chips those players had won through the glitch.
    Please understand that we had no choice but to forfeit those chips since it is fair for the other players who didn't abuse the glitch.
    Thank you for your patience.----
    THEIR WRITTEN REIMBURSEMENT POLICY STATES THAT THEY WILL:
    -------------------------------------------------------------------------------------
    10. Reimbursement Policy
    “Reimbursement” means a compensation for damage or loss in in-game currencies and goods, including but not limited to chips, Premium/VIP membership period and gift, daily free spins (“items”).

    A. You shall be reimbursed if conditions i) and ii), below, are satisfied.
    ----------------------------------------------
    i) Your request was raised within 30 days after the occurrences of damage or loss.
    ii) Claim has been raised from one of the following damages or losses:
    -----------------------------------------------------------
    a. Damage or loss in items from server instability, server crash, system malfunction, shutdown due to maintenance, or operational mistake.
    b. Damage or loss in items from bug, glitch, code or logic error, erroneous policy, or mistaken operation.
    c. Damage or loss in items from abnormalities correspondent with activity logs on DoubleU Casino’s system
    d. You do not receive purchased items due to any errors on Casino’s system.
    ---------------------------------------------------------

    Conditions 1 and 2 apply and they had the nerve to say that to be fair they had to forfeit all chips won. When I play their games which I am now certain are rigged due to the disconnects that happened when I won 1.3 trillion chips or more and was disconnected automatically. If this happens (and it does many times when you win big) they are not responsible to pay you back for the loss. Yet when it happens in favor of a player who pays them to use (failure triggered) services AND they reverse their own policy which clearly says that they will honor mistakes in your favor. This is a clear example of FRAUDulent services and games being sold to me and I would ask now that Facebook intervene and help resolve the problem. The developer chose to blame me saying I was exploiting their syste,.. The playing behavior I engaged in was no different than any other day in which I play. I usually lose big. They nbever even notified users of a problem or discussed the issue. My financial institution is awaiting the response to this post so that they can initiate reversal of all games charges and purchases made to DoubleU because they have examined the content of my many contacts with DoubleU and see that there is, in fact, misrepresentation and fraud taking place.

    Given the conversation above where the developer refused to honor their policy and in light of the discovery that auto disconnects when players win too much, what is my next course of action in reporting DoubleU.
    In addition the multiple Jackpots I won show up in my Facebook activity log but the were erased from Double U's system conveniently. All this was done without an e-mail or public post notifying us of the errors and actions.

    Many Thanks for you help.
    Nosaj

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    Kathy McQueary, United States

    1 year ago Comments: Have paid to play and not received what the site says as fair play...also too many changes made in recent months has totally changed how site works..It promises one thing and delivers something completely different..
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