I called Comcast to report an outage and they told me that it was only my unit that was without service. I had already spoken to the people in my complex and they told me that they were also without service. I told this to customer service and they still insisted that it was just my unit. Since it was onay my unit, they said they would send a service tech out in a week. After I spoke with a supervisor, the changed the date to Monday. My service went out on Saturday. When the tech show up on Monday, I told him the Comcast had misinformed him about the situation and went on to explain that the whole complex was without cable and Internet. He went outside for awhile then came back and told me the cable was out at the main junction and he explained that he would have to call the maintenance crew to repairs. He told me he was sorry and that the supervisor should have exculated the problem to maintenance at the initial call. I then called customer service back and told them the story and asked for a credit. The first person I spoke with told me he did not have the authority to do that but he would let me speak with a supervisor. The supervisor told me she would give me two days credit and twenty dollar for all the aggravation that I had to indure. When I got my bill there were no credits. I call Comcast back and after a lengthy conversatio, agreed to give me a two day credit but not the twenty dollars that was promised. What liers not to mention the lousy customer service. If you have experience similar problems, please sign my petition.