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Charter Communications is a provider of broadband cable internet service. The "high speed" broadband service they provide is slow and expensive. The support department feeds people crap. When they say they will send out a technician, the tech is either delayed or doesn't come. When the tech DOES come he doesn't care about fixing your service and it seems like he doesn't know anything. The download speed is good. But the upload speed is horrible. Each package comes with a mere 128 kilobit upload. Even the 1.5 megabit package. The prices are very high! 256 kilobit down/128 kilobit up is $34.95 a month. I pay $29.95 a month for 1.5 megabit/128 kilobit DSL!!! 768 kilobit down/128 kilobit up is $42.95 a month! 1.5 megabit down/128 up is $59.95!!! Many customers expierience outages all the time. The pourpose of this petition is to make Charter Communications realise how they are treating their customers. We hope to make Charter improve their support service, quality, speeds, and performance. |
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