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At this year\'s \'Customer Service is the New Marketing\' Summit, Get Satisfaction launched an open source document called The Company-Customer Pact. Our intent was to help companies and customers communicate effectively, honestly, and transparently. The Pact provides a way for companies and customers alike to opt into a set of shared values while sharing responsibility with each other. Having your voice included would be terrific!
The Company-Customer Pact has also been posted on a public wiki at http://ccpact.pbwiki.com. Public comments can be voiced right on the wiki pages.
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