We are signing to protest about your penalty charge for customers who do not pay by direct debit. We think this charge is unfair and does not reflect the true cost of processing my payment. It seems to us simply a way of increasing your revenue. Provided we do so on time, it is our right to pay our bills however we choose. Why should we pay more just because we don't use your preferrred payment method We urge you to reconsider this unreasonable charge. But if you insist on continuing with it, we will expect you to demonstrate that the charge is justified. You will be aware that the law says penalty charges must be fair. We do not believe that this is the case with yours, but look forward to hearing your explanation.