Signatures 374 total
-
351
Name: Anonymous on Nov 24, 2008Comments: I was a telewest/blueyonder customer for donkeys years. Since virgin took over they have completely destroyed a great service. I have just cancelled my telephones and TV and will be cancelling my broadband internet with the next few days.Flag
-
352
Name: Rik Bailey on Nov 25, 2008Comments: For first 4 days had crossed phone line so could not use house phone 100% of the time recieving 350-550K internet. Support is a joke as half the time I had to suggest the tracerts and ping tests to proceed in finding the casue of the problem. Was told that I did have a rubbish connection and no compensation of solution offered. When tried to end contract due to them not giving me the service signed up for wanted to charge me for it. Waited till contract ran out, phoned them up and cancelled the whole service. Two months latter get a phone call saying that I owe them £100 for unpaid charges over the last two months and they have no records of me cancelling service apparantly.Flag
-
353
Name: Anonymous on Feb 11, 2009Comments: internet always going down, virgin media doesnt seem to like rain!Flag
-
354
Name: Fahed on Apr 29, 2009Comments: i have just noticed traffic management for all virgin media broadband it seems we may be purchasing 10mb download but for the majority of the day we get 2mb so every 1 has internet RICHARD BRANSON u r a idiot the broadband is not running out or is it a car stop conning ur customers and treat them better i am moving back to sky as soon as possiable they are alot better and i get what i pay forFlag
-
355
Name: Matthew Manger on Jun 2, 2009Comments: Virgin Media ought to be shut down and Richard Branson ought to be Arrested! This is Daylight robbery!Flag
-
356
Name: Emma on Sep 1, 2009Comments: Rubbish service, mostly useless call cantre staff. NEVER AGAIN!Flag
-
357
Name: Chris Finch on Sep 1, 2009Comments: Virgin media have stolen money from me......overcharged me and lied to me for 5 months !Flag
-
358
Name: Eric Ducreux on Sep 11, 2009Comments: Abismal customer services... never seen something like that NB: it is 13:10 on 11/09/2009, broadband has been down since 14:43 09/09/2009... almost 48H... and no timscale/explanation...Flag
-
359
Name: James Phimister on Sep 27, 2009Comments: traffic capping . they make there money out of p2p file sharing then SHAPE the traffic at busy times . they cut of my connection then blamed my pc . it took a week to get to speak to someone with greater i.t knowledge than myself . she then still tried to go through the rubbish switch it on reset your ip . i exploded at her .Flag
-
360
Name: Anonymous on Nov 11, 2009Comments: I am writing to say I am deeply dissappointed with virgin media .I was supposed to have 50mb broadband installed in the property on the 26 of October 26 2009 that did not materialise.After mess ups by your middlesbrough store staff and your door to door sales people. I managed to call your reinstallteam in india spoke to a Santosh (supervisor)who assured me that will install on the 04/11/2009 .Apparantley a technician came out and said he found an under 18 person at the property and so could not install .(which is not possible as this is a university house for mature students.) I even have a letter from your store staff in middlesbrough(WHICH I WILL BE USING TO CAMPAIGN AGAINST YOUR COMPANY) reassuring me that the installation was going to go ahead on the 04/11/09( AFTER A MONTHS WAIT FROM 11/10/09). I spent hours on the phone trying to get the technician back to the property .I had waited over a month to get this service since 11/10/09 to November only to be told that there is nothing that can be done. THE SERVICE WITH VIRGIN WAS/IS SO BAD I THOUGHT IT WAS RACISM. BUT I ASSURE YOU THE SERVICE WITH VIRGIN WAS/IS SO BAD I LOOKED PAST RACISM.Its JUST BAD SERVICE. HOW CAN YOUR COMPANY TREAT PEOPLE LIKE THIS I had to cancel the install request no one in your organisation even offered me an alternative.when i called and explained my problem to your customer service team I was put straight through to cancelletions. I still do not have broadband in my room and I desperatley need it for my university work . You may contact me at any time to reddress this situation.Flag
-
361
Name: John Devine on Dec 8, 2009Comments: my broadband wireless has been down from the 22nd/11/09 and i have been told lies and got the run around from everybody i spoke to 3 times i have been told that they have ordered me a new router and it would take 3/5 days to recieve it it is now the 8/12/09 and i was told that it will take a futher 3/5 days as it was not ordered the first timeFlag
-
362
Name: JNDUNal on Feb 14, 2010Comments: zjJkpUFlag
-
363
Name: CAVdiVAE on Feb 14, 2010Comments: fQtiDdFlag
-
364
Name: VzeJFQZ on Mar 5, 2010Comments: BuCihXfVFlag
-
365
Name: OscvvzdW on Mar 5, 2010Comments: SwXNgewQFlag
-
366
Name: Jhmrzq on Mar 16, 2010Comments:Flag
-
367
Name: Francesco F on Apr 2, 2010Comments: * Lack of communication * Poorly trained Staff * System inefficiencies * Greed * Company needs restructuring, an overhaul is required * Too many young and inexperienced people on the call lines * More trust in their customers is needed * Slow speeds * Lies and deceptions from staffFlag
-
368
Name: Jim Carter-White on Apr 11, 2010Comments: Call centre staff are hard to understand and try and fob you off with lame reasons "your virgin box is too hot" e mail log on has changed to "enhance our service" it does'ntFlag
-
369
Name: Phillip Macdonald on Apr 28, 2010Comments: I mad a formal complaint writen in 2008 and the same fault from tv service dropping out and broadband signal dropping out still and have reminded them the faults have not been fixed and they email to say they will call which they don,t and another bill arrives for services i don,t get. There customer service is a mess and their technical support is a waste of time my time and money, oh another bill and no call.Flag
-
370
Name: John Orourke on Sep 24, 2010Comments: they neglected to mention the fact that the modem we were issued with upon originally signing up with virgin 4 years ago can no longer access the services WE ARE PAYING FOR. After countless hours on the phone going round and round in circles i was sent a brand new, shiny one that doesnt work properly! thanks a lot! now we are having shocking internet connection speeds (if at all) at off peak hours (2 in the morning) and i am told that it is down to a 'UTILIZATION ISSUE' which in fact, according to a virgin technical support worker means that NOT ENOUGH people are using the internet at the time???Flag
-
371
Name: Katy Staples on Oct 15, 2010Comments: Poor customer service and poor equipmentFlag
-
372
Name: Buy Cheap OEM Software on Mar 9, 2012Comments: vT3B0C Im obliged for the article post. Want more.Flag
-
373
Name: Adobe OEM Software on Mar 9, 2012Comments: NcJ098 Im thankful for the blog article.Much thanks again. Keep writing.Flag
-
374
Name: Anonymous on Apr 25, 2012Comments: I am disputing a bill from ten years ago because i wished to go back to virgin but virgin have no record of it. the bill is £124.Flag