Signatures 375 total
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1
Name: Cindy Nunn on Nov 11, 2006Comments: The service from NTL-Telewest has been a joke. My connection completely stops no less than 5 times a day, and is supposed to be running at 10meg. According to their recent television advert new customers can sign-up to receive "unlimited broadband." Yes, I agree, if they mean Unlimited headaches, unlimited loss of connectivity, unlimited stupidity and unlimited bullshit! From the way I see it they are guilty of false advertising.Flag
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2
Name: Colin Nunn on Nov 12, 2006Comments: Like it says in the petition text, I've had my fill of being promised that my service will soon be of an acceptable standard. Answer me this, we should a business be permitted to garner a huge revenue on false promisesFlag
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3
Name: Steven Wade on Nov 14, 2006Comments: I have had 10mg since the start and was a trialist But the last month speeds around 6.00pm onwards are a joke ranging from 5mg right down to 200k!!!!!! I have a senier tech ringing on Friday so well see what he saysFlag
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4
Name: Alan on Nov 15, 2006Comments: Same as yourself and it very strage your story exactly matches my own since january 2006 i have intermitten loss of service and very very slow speeds to which i am told same thing high utalisation on the UBR i am on which is sitting at a text load of 94% with a packet loss of 50%...they keep saying it has been fixed but the pain keeps comming back to bite them time and time again....customer care have given me aFlag
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5
Name: Michael Wileman on Nov 19, 2006Comments: Good luck with petition,ive had slow speeds on the 10 meg service for over 3 months they keep saying it is a known problem in my area and it will be fixed,ok they have given me 3 months half price,and have now given me another 3 months,but as i said to them i want a 10 meg service,there are times my speed drops to 1.5kb/s,i am getting rather annoyed now so i hope this petition will help to get them to do something.Flag
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6
Name: Peter Wilson on Nov 21, 2006Comments: I pay for 10 meg, tonight it is about 80K - unbelievableFlag
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7
Name: Helen Hamnett on Nov 23, 2006Comments: Painfully slow to send emails.What's happenedFlag
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8
Name: Chris Oliver on Nov 23, 2006Comments: Blueyonder has become overpriced for the relative connection speeds they offer and the tech service just plain sucks. I blame the NTL merger, everything seemed good until then.Flag
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9
Name: Ashley Morris on Nov 30, 2006Comments: I have been a blueyonder customer for about 3 years to start with it was very good but when they did there speed increases last year it was nearly always comparable to dial up then after about 6 months it went ok again now we seem to be back to square one again Blueyonder need to stop blaming their customers and sort their dam network out.Flag
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10
Name: Gary Thomas on Dec 4, 2006Comments: i Supposedly have a 4 meg connection, until peak times wheni am lucky to recieve 300-500kFlag
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11
Name: Jason Quinnton on Dec 8, 2006Comments: I'm discusted with the service i'm getting right now i can't even play a simple online 2D game without this damn thing constantly lagging, download speeds are slow, don't even mention upload speeds it's a rip off and i'm definatly changing ISPs.Flag
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12
Name: Anonymous on Jan 24, 2007Comments: It's just getting worse day by day, speed net test today tells me I am on 512 max download speed (paying for 4mb service) at 2pm not even peak time. Why are we all paying for a service telewest cannot deliver.Flag
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13
Name: David Hinchcliffe on Feb 1, 2007Comments: It is totaly unacceptable that we have to pay such a large ammount of money when we dont get the service, I have a 4mb line and have NEVER had it downloading at the correct speeds, my average remains 25kbps! I should of just stayed with my 512kb service.Flag
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14
Name: Icecold on Feb 4, 2007Comments: I really hate it when it goes down. Please atleast sort out the 'downtime' and keep a furious psychopath gamer off the streets! The nets no fun if I can't play. It's just one of the rare few things that keeps my mind from drifting into ***** reality.Flag
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15
Name: Anonymous on Feb 5, 2007Comments: blue yonder connection speeds are crap i pay for 4 meg and half the time its more like dial up i am waiting for them to get back to me untill sutch time as this happens i guess i will just have to keep disconnecting and re conecting the modem to get on lineFlag
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16
Name: Peter on Feb 5, 2007Comments: blue yonder connection speeds are crap i pay for 4 meg and half the time its more like dial up i am waiting for them to get back to me untill sutch time as this happens i guess i will just have to keep disconnecting and re conecting the modem to get on lineFlag
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17
Name: Chris Lines on Feb 9, 2007Comments: Fed up with slow Blueyonder connections! It never used to be this bad but the last two months are dire. Regularly get kicked from my online games for high pings.Flag
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18
Name: Anonymous on Feb 11, 2007Comments: Yotal waste of time and money. I shall be changing my internet provider in the very near futureFlag
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19
Name: Anonymous on Feb 13, 2007Comments: ...ringing the tech people doesnt help a lot - I have been told conflicting information again and again. As a result of this, I recently decided to cancel my broadband subscription (despite being a customer of theirs since way before broadland was released) - and faced another nightmare trying to get through to the right people to do that. I will not be returning in a hurry.Flag
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20
Name: Anonymous on Feb 13, 2007Comments: ...ringing the tech people doesnt help a lot - I have been told conflicting information again and again. As a result of this, I recently decided to cancel my broadband subscription (despite being a customer of theirs since way before broadland was released) - and faced another nightmare trying to get through to the right people to do that. I will not be returning in a hurry.Flag
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21
Name: Dale on Feb 14, 2007Comments: lol these stories are so like mine, paying for 10meg, only getting 1meg mos of the time. I too phone them and get all the bullshit, high utilisation, upgrade in progress, foreign call centre, whats the point in speeking to someone about a problem when they dont even understand english, i am from south yorkshire, i can only just understand what we say. Please sort this crap service out.Flag
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22
Name: Tim Awford on Feb 14, 2007Comments: Had experienced slow speeds intermittently for a while, but over last month the internet connection has started to drop away completely when in use, particularly when sending email attachments or doing torrent downloads. When using bit torrent the service always goes down within 15 minutes. I had made no changes to my firewall, laptop or modem settings before this started happening.Flag
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23
Name: Pete on Feb 15, 2007Comments: 10meg service has dropped rapidly since the NTL merger. Gaming pings of 150+ anytime of the day, regular speed tests report 500k - under 2meg. I'm payingFlag
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24
Name: Colin Nunn on Mar 1, 2007Comments: this is a testFlag
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25
Name: Derek Elliott on Mar 2, 2007Comments:Flag
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26
Name: Anonymous on Mar 3, 2007Comments: Steady decrease in service over 12 months. Poor customer service from outsourced call centers. No recourse or satifaction for customers.Flag
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27
Name: Roxton on Mar 6, 2007Comments: Annoyed to say the least, I'm opening ports on my router, yet Blueyonder seems to cancel multiple connection to my computer, thus slowing down speeds A LOT. Ridiculous ever since Blueyonder turned into Virgin. Been a customer for nearly 6 years(!)Flag
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28
Name: Roxton on Mar 6, 2007Comments: Annoyed to say the least, I'm opening ports on my router, yet Blueyonder seems to cancel multiple connection to my computer, thus slowing down speeds A LOT. Ridiculous ever since Blueyonder turned into Virgin. Been a customer for nearly 6 years(!)Flag
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29
Name: Anonymous on Mar 8, 2007Comments:Flag
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30
Name: Carol Harris on Mar 9, 2007Comments: Been wiv Cableinet and telewest from the beginning and things have definately dslowed down. Got a 10 Megs connection too and sum times wonder why I am payingFlag
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31
Name: Paul Bowers on Mar 12, 2007Comments: The service is truly going down the pan and the steadfast loyal customers such as myself are now even contemplating leaving.Flag
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32
Name: Peter Wilson on Mar 14, 2007Comments: 10 meg link ok 05.30am erst orf the day 200K they told me it was my router but how come then it is ok in the early hours. they must need to dig the roads up again....is bt any betterFlag
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33
Name: Matthew Darby on Mar 19, 2007Comments: the servuse is a joke.. slow speeds custermer surport is a jokeFlag
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34
Name: Nick M on Mar 22, 2007Comments: 2Mb service was fantastic while it was Telewest. The switch to Virgin was marked by a connection speed of 5kbs which doesn't even compare to dial up.Flag
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35
Name: Paul Strudwick on Mar 22, 2007Comments: I have been a customer of Telewest/Virgin since the start and subscribe to all their services so am very disappointed with the Internet connection speeds that I am experiencing at the moment. Downloading files is a complete joke colleagues at work laugh out loud when I say that a file that took them 2-3 hours to download takes me 2-3 days sometimes! I ahve a 4meg service but have never managed even 1 meg . The connection is regularly lost with no explanation and customer service is unable to say why. Unless things change for the better in the very near future then I will be changing everything over to BT/Sky.Flag
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36
Name: Anonymous on Mar 24, 2007Comments:Flag
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37
Name: Tony Crammond on Mar 24, 2007Comments: I have written to Blueyonder to ascertain what is happening, I have yet to receive a response.Flag
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38
Name: Sean on Mar 29, 2007Comments: Had service for over 5 years. Now on 4meg but often get less than 1 Meg Have been told upgrade of virginsequipment is needed to help with over utilisation. No date for virgin to do this. thinking of changing provider.Flag
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39
Name: Phillip Hassell on Mar 30, 2007Comments: I can't wait to leaveFlag
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40
Name: Richard on Apr 1, 2007Comments: haha, are you lot for real I have spent the past 5 years installing and setting up pc's routers etc in homes, and in every way ntl/telewest/virgin cable is superior to bt phone line adsl!! The main problems i see are inexperienced users with such high bb speeds of 10 mb, downloading junk thats either of no use or is full of spyware/trojans etc. Blueyonder is far from perfect, but is very competitively priced, uncapped and very easy to use. Just try sorting a problem with adsl, bt pass you to the isp, who in turn say the fault is with BT, round and round you go!!!!!Flag
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41
Name: Jonathan Browning on Apr 1, 2007Comments: Pings of 200 -- 900 in online gamesFlag
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42
Name: Jonathan Browning on Apr 1, 2007Comments: Pings of 200 -- 900 in online gamesFlag
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43
Name: Anonymous on Apr 2, 2007Comments: I have been getting low speeds since I got blueyonder/virgin and I get the same excuses from thier engineers!!!!! (ha,ha) I'm happy to sign this partition and good luck to youFlag
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44
Name: Sean on Apr 7, 2007Comments: INTERNET DROPS CONNECTION EVERY 15MINS I HAVE TO UNPLUG AND RECONNECT THE MODEM EVERY FU**ING 15MINS..CONSIDERING LEAVINGFlag
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45
Name: Glenn on Apr 8, 2007Comments: I am also sick & tired of unplugging and reconnecting my modem numerous times just to get a finite time of useable connectivity. On top of that, when I do find myself able to access the internet I usually have less than half the download/connection speed that I'm paying for! Never had a minutes problems with Telewest! Looks to me that one Virgin is f*****g a lot of people! Unless they send Uma Thurman round for technical support, (I'd like to expand her bandwidth). I'm off to pastures new! My mum told me to never trust people who's mouth looks like Garfields arsehole.....guess she was right!Flag
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46
Name: Glenn on Apr 8, 2007Comments: I am also sick & tired of unplugging and reconnecting my modem numerous times just to get a finite time of useable connectivity. On top of that, when I do find myself able to access the internet I usually have less than half the download/connection speed that I'm paying for! Never had a minutes problems with Telewest! Looks to me that one Virgin is f*****g a lot of people! Unless they send Uma Thurman round for technical support, (I'd like to expand her bandwidth). I'm off to pastures new! My mum told me to never trust people who's mouth looks like Garfields arsehole.....guess she was right!Flag
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47
Name: Jack Wallace on Apr 9, 2007Comments: Blueyonder 4MB user. Service has been terrible since the move to Virgin Media.Flag
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48
Name: Anonymous on Apr 11, 2007Comments: Speeds so slow now as much of 167kbs form a supposed 10 meg connection.Flag
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49
Name: Alan Hindley on Apr 12, 2007Comments: I find my connection to virgin's servers to be satisfactory, but my connection to the internet (through virgin's servers) is disgraceful in terms of speed. They need to up their bandwidth by about 800% in order to cope with demand. They signup far too many customers without any kind of upgrade in service (i.e. they take the money and don't invest it back into the required areas of the business).Flag
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50
Name: Dave Clark on Apr 12, 2007Comments:Flag