Signatures 386 total
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Name: GARNET F ROJAS on Jul 26, 2007Comments:Flag
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Name: Debbi Dresser on Jul 26, 2007Comments: I hope that you will listen to this request by your customers.Flag
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Name: Linda Hilton on Jul 26, 2007Comments: If a solution isn't made available, I will never recommend or purchase another Xyron product again. In fact I will throw what I do have away just so it can't be used or refilled. What a shame Xyron has choosen to take the path to #1 on the worst customer support list along with there tech, support being uneducated on products. I will never recommend Xyron products again. In fact there are to many other products out there to replace anything Xyron has, to even miss Xyron products. So sorry to see you go Xyron. You used to be staple in my crafting but not anymore.Flag
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Name: Sharon Hicks on Jul 26, 2007Comments:Flag
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Name: Geralynn King on Jul 26, 2007Comments: I did not spend a large amount of money on a cutter expecting to only use it for a year. I had planned to upgrade my old sluggish laptop, but had delayed that purchase in order to purchase the wishblade. Now that I have finally saved up enough money to purchase a new laptop, I am infuriated that I will not be able to use my blue wishblade with it.Flag
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Name: Anonymous on Jul 26, 2007Comments: I will be needing a new computer really soon. I will not be able to use my Wishblade anymore. If we don't get a free Vista patch I will never buy another Xyron product again. My next cutter will deffinately NOT be z Xyron. And I will not recommend it to any of my friends.Flag
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Name: Kelly Stone on Jul 26, 2007Comments: I purchased my blue cover Wishblade in March 2006 and while I am currently still running a Windows XP machine, I expect to move to Vista at some point in the future. If Xyron does not plan to support their products for more than a year (especially at the prices of the personal cutter machines), then I plan to do my business with a company that does. If Vista drivers are not provided for the blue cover Wishblade, my next personal cutter will DEFINITELY NOT BE FROM XYRON. And if that is the level of customer support I can expect from Xyron as a company, I will not buy any other product lines from them either. Please support your customers.Flag
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Name: Cheryl Faught on Jul 26, 2007Comments:Flag
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Name: Angie McGoveran on Jul 26, 2007Comments:Flag
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Name: Anonymous on Jul 26, 2007Comments:Flag
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Name: Pam Zimmerman on Jul 26, 2007Comments: I'm not going to upgrade to the Pink. I'm going to buy a KNK. Sorry, you lost me as a customer.Flag
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Name: Helen Henry on Jul 26, 2007Comments: I bought this machine just a few weeks before you cut the price in half now not supporting Vista when robo is going to WOW what a great company and yes in case you don't recognize this it is sarcasmFlag
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Name: Anonymous on Jul 26, 2007Comments: I host scrapbooking crops once a month with an average of 25 attendees on a regular basis. If each of them tell at least 1 more person how unreasonably greedy that Xyron has become, how long until Xyron needs to adjust their customer service staff into understanding what a customer can really do to break or make a companyFlag
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Name: Lori McDonald on Jul 26, 2007Comments: I would like to see, if at all possible, a drive to allow me to use my Wishblade in the future with Vista. I have had my wishblade less than a year and it is disappointing to know I might not be able to use it in the future if I need or desire to upgrade to Vista. I do hope that you will find away to make this happen. I am a huge Xyron fan - will this make me never buy Xyron again - No! I love your stuff... I will not make idle threats or demands - I would like to just say - if it is possible - I would like to see it happen! Thank you in advance for your consideration.Flag
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Name: Anonymous on Jul 26, 2007Comments:Flag
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Name: Carolyn Lewis on Jul 26, 2007Comments:Flag
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Name: Felicia Politano on Jul 26, 2007Comments: My wishblade is just sitting clecting dust since April when my old computer died and I had to buy a new computer (Vista). $500.00 machine worthless!Flag
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Name: Cassandra Crossfield on Jul 26, 2007Comments: I received very poor communication to my issues and there was a total lack of concern on the part of Xyron. It's pathetic that there is a lack of consumer care by this company and I will do everything in my power to purchase nothing more from them unless changes are made- and believe me- I was a major contributor to this compay!Flag
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Name: Amy Kandes on Jul 26, 2007Comments: my machine is still under warranty until October 2007, however, I cannot use it on my laptop because it doesn't function with VISTA. I had been an advocate to my scrap buddies on the WB, but I just sent my best friend to purchase a Craft Robo because they are VISTA compatible. If you do not fix this problem, I can assure you that I will tell everyone on my online scrap community (with over 4000 active users) not to support any of Xyrons products. There are alot of us who are very unhappy about your lack of support. I only had my WB for 4 months of use. Please fix this problem and keep my business.Flag
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Name: Shelley Ramsey on Jul 27, 2007Comments:Flag
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Name: Tammy Roche on Jul 27, 2007Comments: I cannot believe that a machine I paid a large amount of money for will be virtually unusable when I upgrade my computer to a newer operating system unless I pay an additional $100.00! ItFlag
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Name: Pam Beard on Jul 27, 2007Comments:Flag
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Name: Sharon Caldwell on Jul 27, 2007Comments: It's ridiculous to spend this much money for a money and have it obsolete so soon!Flag
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Name: Joanne Fetting on Jul 27, 2007Comments:Flag
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Name: Michelle Kimble on Jul 27, 2007Comments:Flag
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Name: Mitzi Koons on Jul 27, 2007Comments: Xyron never fails to disappoint!Flag
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Name: Barbara Miller on Jul 27, 2007Comments: I have been a blue WB user for a little over a year. I am sad to know that in the near future I may not be able to use my WB. I finally feel like I almost have mastered it's use. I can assure you, though, if I have to purchase another cutter it will not be a pink WB unless there is some kind of exchange/discount for blue WB owners. Maybe then I would consider it. Xyron has always given me good customer service, so this is a bitter surprise for me. I hope they come through.Flag
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Name: Stacie Clark on Jul 27, 2007Comments: I have supported WISHBLADE since before they were bought by XYRON. Back then the customer service and support was amazing! Since they were bought it's been difficult to get what I need for my WISHBLADE.Flag
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Name: Michelle Russell on Jul 27, 2007Comments:Flag
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Name: Jackie Pitre on Jul 27, 2007Comments: Very unfair to not make something that was bought in December or especially January workable , we need the drivers or maybe a refund!!Flag
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Name: Monica Newton on Jul 27, 2007Comments: I got a new computer with Vista and cannot use my Wishblade anymore. Absolutely not fair.Flag
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Name: Stephanie Fleming on Jul 27, 2007Comments: I had read on Xyron's own website that XyronFlag
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Name: Anonymous on Jul 27, 2007Comments: NOT FAIR. To me, I bought mine over two years ago, so I understand totally for me. But others that were NOT told of no upgrade, shame on you Xyron. If I ever need another machine, Graphtec, has my support.Flag
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Name: Jackie Begley on Jul 27, 2007Comments:Flag
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Name: Amber Hale on Jul 27, 2007Comments:Flag
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Name: Patti Briggs on Jul 27, 2007Comments:Flag
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Name: Jen on Jul 27, 2007Comments:Flag
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Name: Leigh Ann Baird on Jul 27, 2007Comments: I'm not happy about having to pay for an upgrade.Flag
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Name: Angela Cauley on Jul 27, 2007Comments: I think it is outrageous that I would spend $700 on a piece of equipment plus extras then have it be rendered obsolete so quickly!Flag
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Name: Lori Price on Jul 27, 2007Comments: This is really bad customer service if Xryon cannot support the new VIsta OS. Will not be another Xryon product and am now considering a different machine and selling this one!Flag
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Name: Anonymous on Jul 27, 2007Comments: Xyron did right by us by providing an affordable home user machine. We did right by Xyron by passing the word to the crafting community how great the product is. Xyron has now done wrong by not supporting the consumer with the drivers needed to run the machine - we in turn will do wrong by spreading the word the to those same crafters not to buy - and watch the results of the the the profits drop at xyronFlag
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Name: Ginny on Jul 28, 2007Comments: This has been horrible customer support, I talked to a rep for over a week with no results, just about some new software but that the new software will not support gsd files, this is so unacceptable. I will not buy another Wishblade.Flag
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Name: Ginny on Jul 28, 2007Comments: This has been horrible customer support, I talked to a rep for over a week with no results, just about some new software but that the new software will not support gsd files, this is so unacceptable. I will not buy another Wishblade.Flag
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Name: Anonymous on Jul 28, 2007Comments: I purchased the blue Wishblade in October 2006 and I'm very disappointed in the way Xyron is handing the situation.Flag
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Name: Jen Burbank on Jul 28, 2007Comments:Flag
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Name: Robin Wilson on Jul 28, 2007Comments:Flag
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Name: Roxanne Newman on Jul 28, 2007Comments: I am once again extremely dissapointed with Xyron's customer service, this seems like yet another way they are trying to scam the customer. When I have to upgrade to Vista, I will not be upgrading my Wishblade software, unless the driver is provided free of charge. I will be purchasing another cutting machine, which will not be made by Xyron!Flag
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Name: Trish Harwick on Jul 28, 2007Comments: I too have the Blue Wishblade, but not Vista yet. I am very upset that this would cost me more $$!Flag
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Name: Malissa on Jul 28, 2007Comments:Flag
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Name: Leslie Owens on Jul 28, 2007Comments: I own a blue wishblade and while I currently do not use Vista, I might in the future and do not want to pay for the additional software Xyron is requiring... I too paid $500 for my machine....ThanksFlag