Signatures 650 total
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101
Name: Maximo Gherardi on Jun 26, 2008Comments:Flag
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102
Name: David Villanueva on Jun 28, 2008Comments: Told me my end date was April 22 and suddenly is now Aug 6. I was hit with and 800 dollar bill for early termination.Flag
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103
Name: Anonymous on Jun 28, 2008Comments: Excessive service fee "taxation", raised BellSouth's "number not listed in directory" fee from 35cents (reduced gradually by BellSouth) to $1.50... I feel the "remerger" of AT&T and "BabyBells" is a sanctioned monopoly by the government and does not accurately represent the people at large.Flag
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104
Name: Yong Moua on Jun 30, 2008Comments: My phone was still under warranty and I also have purchased insurance in case my phone got lost. The front screen of my phone was not working properly and I sent it in for a replacement under the warranty. Terms that applied was if it had physical damages or water issues I would be charged the full amount. My phone did not have any physical damage. I sent it in for the replacement since it was an internal damage NOT physical as At&t stated in their Terms. In return they charged me $210 for the new phone, saying the old phone was not covered under warranty because of physical damage. I called At&t and had a 15 minute wait, talked with a representative named Maranda Ramero, only to be disappointed with the service she provided. She could not give me answers to my questions but simply that they could do nothing about it. Their terms did not apply to my situation but still they refused to reimburse the bill payment. If I had known that AT&T provided this kind of service, I would have LIED that my phone was lost and got a new FREE phone through my insurance. This is the kind of service I get for trying to be a good customer. My situation truly reviled how valuable At&t's customers are to them... not valuable at all!Flag
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105
Name: Maria Chapoy on Jun 30, 2008Comments: I have email my complaintsFlag
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106
Name: Fran Berg on Jul 1, 2008Comments: AT&T provided the worst service I have ever encountered. Their incompetance cost me thousands of dollars in business, and my problems continue. No one can help. There is no customer service. They are liars and totally inept.Flag
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107
Name: Rose Marie Allenstein on Jul 2, 2008Comments: AT&T is terrible.Flag
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108
Name: Maria Angelica Villa on Jul 2, 2008Comments: my cell phone bills are expensive car payments and i want to cancel but i have to pay that much more...im desperateFlag
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109
Name: Andrew Dows on Jul 7, 2008Comments: I was told it would be a week to get my DSL working, it's now a month later and they're still pushing back the date they say it will be ready!Flag
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110
Name: Jason Randall on Jul 7, 2008Comments: I am the pastor of small church. We got internet service 2 years ago. It has been on going battle ever since. They repeatedly try to upgrade the service even after being put supposely on a "no-call list". They recently said they must upgrade our service because the was working on the DSLite. I called back immedately to find out if it was true, it was not true. We received the phone bill and of course they upgraded us for the thrid or forth time. Now I must call again and try to fix this for the church. Evidently AT&T cannot be trusted.Flag
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111
Name: Saul Berenthal on Jul 8, 2008Comments: AT&T billed me for third party services that I never requested. When I asked them to take them of my bill, they said I have to contact the 3rd. party company and ask them to issue credit which will take 2 billing cycles to process. When I told them I would deduct the service amount from my payment, AT&T said that it would remain as unpaid balance and acrue interest charges.Flag
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112
Name: Jim Waterworth on Jul 8, 2008Comments: I signed up for a wireless card for my laptop and everything worked great for about a month and then all of a sudden I could get a stong signal anymore and the system wass REAL SLOW. I spent over six hours over the course of a couple of days with their technicials before they admitted that a coulple of their towers were not working properly and were in the process of getting fixed. After a couple more days still nothing so I dropped my service and switched to verizon. AT&T now has a collection agency chasing me over $81.00. I will never have anything to do with AT&T again.Flag
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113
Name: Steven Pow on Jul 9, 2008Comments: Att customer service Representative (Delana P) gave me the wrong information which caused me not to get the iphone i wanted for $199.00 but caused me to have to pay an additional 550.00 this year on my bill> when calling up ATT about the wrong information i was given by there Representative> i was told they were sorry but there was nothing they could do for me. Thanks alot ATT!!!!!Flag
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114
Name: Charles A. Smith on Jul 11, 2008Comments: they refuse to put me in contact with someone to disconnect my internet serviceFlag
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115
Name: Brenda Bishop on Jul 14, 2008Comments:Flag
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116
Name: Anonymous on Jul 15, 2008Comments: AT&T customer care got in touch with me and issued me a complete refund. I got the check from them a week back.Flag
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117
Name: Alfred Peralta on Jul 15, 2008Comments: service has gone downhill since att took overFlag
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118
Name: Billy J Herndon on Jul 15, 2008Comments: AT&T has sent information to four different collection agencies trying to collect $44.00 that I have bank proof that I paid it. A rep from AT&T told me they received it but didn't know where they posted it. Now I'm getting all these collection agencies sending me warnings to pay this. One agency tole me that this is what AT&T does in hopes of people getting tired of the notices and pays the amount they claim we owe when they know we have already paid it. $44.00 X 100,000,000 customers No wonder they are making so much money.Flag
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119
Name: Adriana Suarez on Jul 15, 2008Comments: They offer me a dish package, I agree on it an when they instaled we found out that we did not have not even have of the channels that they offer When I called to find out what happened I spend ONE DAY being transfered from department to department. They never solved, they don't respect anpay with the costumersFlag
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120
Name: Gail Thomas on Jul 16, 2008Comments:Flag
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121
Name: Gail Thomas on Jul 16, 2008Comments:Flag
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122
Name: Timmy Collins on Jul 16, 2008Comments: i received a phone bill ( 3 months) late. the amunt was about six hundred dollars. after making arrangements to pay the bill and paying a two hundred dollar installment, my account was sent to collections.Flag
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123
Name: Agnes Huang on Jul 16, 2008Comments: It took me five months to resolve a bill dispute with AT&T. I spent countless hours talking to various departments, each time being promised that I would get a call back, which I never did. The dispute arose 6 months after the account was closed. AT&T sent me 6 bills in one month. Why should I be penalized for the incompetence of their billing departmentFlag
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124
Name: Anonymous on Jul 16, 2008Comments: my wireless phone bill is higher than usual and the customer service reps are either rude, unable to answer my questions or hang up on me.Flag
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125
Name: Catina Tsiotsoua on Jul 17, 2008Comments: As a former employee, I am well aware of the unethical business and sales practices encouraged by AT&T. I resigned after being told by my supervisor to take advantage of an elderly woman in a senior care facility.Flag
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126
Name: Bryan K Thurston on Jul 18, 2008Comments: We signed up with AT&T for their bundle on my voice and dsl internet & dish network (which i already have) around nov/2007. I made international phone calls on Christmas day (cut-off day was dec 28). When the bill came sometime on the second week of january, my bill was over $500. I had forgotten this stupid trick of enrolling yourself and pay $5/month to avail of the discounted rate. I was charged $3.17/min whereas if i enrolled, the rate dramatically drops to less than 20 cents/min. I paid that bill and called them to set up international long distance. Meanwhile, i have been calling internationally new year's day and several days after 4th of january when a family member died. Needless to say that i talked for hours. I thought that they would retroact my rate since i've shown good faith. We had Vonage for a long time before we switched over to AT&T. Vonage is true to their word. They don't have hidden fees - they charged you for your actual minutes used and you don't have to enroll yourself to avail a discounted rate. When i received my next bill, it was a whopping $1000.00. I called them immediately, but they said that they couln't do nothing about it. I asked for the manager and they promised me that a supervisor should call me within the next 24 hours. I even gave them my cell phone number. Nobody called me and then the next bill came and I called them again. This time, they said that it is over 60 days. And on top of that, the representative i talked to had the audacity to ask me to switch my cellphone from VERIZON to AT&T... what nerve!! The final bill that i paid was $1500.00 which really made my wife cry. With 2 kids in a 1 income household, we are really financially tight. We are no longer with ATT, we switched over to COMCAST and bundled everything now. COMCAST cust service is not the greatest, but i would rather deal with them than being conned (I am sorry, but that is how i feel -- that was so dirty -- and a very, very old ploy --- there are a lot of options nowadays as far as communications is concerned --- I will never ever be a part of ATT for as long as i have another option ... and i hope those options would still be available. ATT seems to be slowly trying to monopolize the industry. I dread to see the day when i would run out of options/choices.Flag
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127
Name: Bryan K Thurston on Jul 18, 2008Comments: We signed up with AT&T for their bundle on my voice and dsl internet & dish network (which i already have) around nov/2007. I made international phone calls on Christmas day (cut-off day was dec 28). When the bill came sometime on the second week of january, my bill was over $500. I had forgotten this stupid trick of enrolling yourself and pay $5/month to avail of the discounted rate. I was charged $3.17/min whereas if i enrolled, the rate dramatically drops to less than 20 cents/min. I paid that bill and called them to set up international long distance. Meanwhile, i have been calling internationally new year's day and several days after 4th of january when a family member died. Needless to say that i talked for hours. I thought that they would retroact my rate since i've shown good faith. We had Vonage for a long time before we switched over to AT&T. Vonage is true to their word. They don't have hidden fees - they charged you for your actual minutes used and you don't have to enroll yourself to avail a discounted rate. When i received my next bill, it was a whopping $1000.00. I called them immediately, but they said that they couln't do nothing about it. I asked for the manager and they promised me that a supervisor should call me within the next 24 hours. I even gave them my cell phone number. Nobody called me and then the next bill came and I called them again. This time, they said that it is over 60 days. And on top of that, the representative i talked to had the audacity to ask me to switch my cellphone from VERIZON to AT&T... what nerve!! The final bill that i paid was $1500.00 which really made my wife cry. With 2 kids in a 1 income household, we are really financially tight. We are no longer with ATT, we switched over to COMCAST and bundled everything now. COMCAST cust service is not the greatest, but i would rather deal with them than being conned (I am sorry, but that is how i feel -- that was so dirty -- and a very, very old ploy --- there are a lot of options nowadays as far as communications is concerned --- I will never ever be a part of ATT for as long as i have another option ... and i hope those options would still be available. ATT seems to be slowly trying to monopolize the industry. I dread to see the day when i would run out of options/choices.Flag
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128
Name: Ralph Price on Jul 18, 2008Comments: The phones are fragile and ATT will not fix them. Had Blackberry Pearl since for 5 months and have gone through 5 phones. The bill is still not right after 5 months. Also, the bill is so huge--24 pages or more--I have trouble reviewing. The customer service dept is run by non english speaking persons making communication difficult at best.Flag
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129
Name: J Doug Smith on Jul 18, 2008Comments: yes i tried 10 times to get dial up internet service for residence, twice i was told i had it, but did not. I have been a customer for 8-10 years. My credit card was good. i went to verizon, and signed up for wireless, it took about 20 minutes. No credit card needed on file. and no lies.At&t only explanation was that DSL wasnt avalible in my area. I am goin to cancel my phone service with At&t my home phone service with at&tFlag
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130
Name: Sam Johns on Jul 18, 2008Comments: service will not help unless you call back over and over and spending hours of time to take care of something they screwed up. iPhone 3G opened a new account instead of adding on to my account because they were having problems activating the new iPhone 3G for everyone. But they did not tell me that they were doing so. I looked online at account and then had to work for over 3 hours on visit to att store as well as calling customer support and put up with non concerned persons. They even managed then at ATT customer support to cut off my incoming calls causing me to miss business calls family calls and who knows who else. I worked over 4 hours and 2 days just to correct this. They should be made pay for everyones time. I talked with a person I know that works for ATT customer support and was told that they were settle a problem in less than 3 minutes or they were talked with by supervisors so most persons would just try to get you off of their line ASAP in any way they could.Flag
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131
Name: Anonymous on Jul 21, 2008Comments: I found this petition because I LOATHE this company so much I was looking for solutions on the web!!! ATT's attitude and customer service is beyond awful, and designed to make you late on your bill so you have to pay late charges. I cancelled my long distance in frustration, they charged me a month ahead of time, I refused to pay it because I didn't HAVE long distance service because it was cancelled, they said I had to pay it and they would then refund it the next month. I refused. To punish me they cut off my voicemail because I was "Late" on my bill, and in order to get it turned back on, they want me to pay a deposit and an "install fee". THIS IS SO WRONG!Flag
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132
Name: Anton Sardos on Jul 22, 2008Comments: When i bought my iphone i was told 7-10 days, but it would probably only be 3-5. I did this last Tuesday, i called back today, talked to the guy who sold it to me, and he told me i was lying, he never said that he told me 10-21 days, but it would probably be 7-10 days.Flag
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133
Name: Mike on Jul 23, 2008Comments: deceptive pricing practicesFlag
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134
Name: Anonymous on Jul 24, 2008Comments: my last 2 bills were $121 and then $157 and i had the "double pack" ...unlimited long distance and DSL internet for $65. So I called both months and they said I was accidently debundled and the bill would be adjusted, I just had to wait for it to cycle through--- well i just got this months bill and it is not adjusted, and I am upset! Plus what happened to the $10 rebate i was suppose to get for upping my DSLFlag
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135
Name: Brian F. on Jul 24, 2008Comments: Ordered an iPhone from At&t Key West. They charged me and now will not refund me or give me the phone because I do not have a Soc Sec no. The manager of the store will not return my calls! She is like a child, really is this how management behavesFlag
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136
Name: Jesse Childress on Jul 24, 2008Comments: AT&T should get out of the cell phone service buisness.Flag
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137
Name: Louis Sunseri on Jul 24, 2008Comments: AT&T has continued to generate a bill when in fact I changed services in Feb.2008 to Charter.net Every two weeks calls are made and bills generated also affecting my credit. I have dates, Names employee ID# . Dates where FCC was contacted and letters of complaints sent to FCC, Better Business Bur. and other ageny'sFlag
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138
Name: Walter Morosco on Jul 24, 2008Comments: We notified ATT of failed DSL modem & insisted that only a tech can determine fault. (we installed the original unit ourselves). Unauthorized service call charges, turning off DSL access during the dispute. turning off unrelated phone svs. Toll & long distance calling. adding fees and reconnection charges ignoring our written letters and insisting on phone contacts only. Full written details upon request.Flag
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139
Name: Anonymous on Jul 26, 2008Comments: Cell phone plans have irrational rules regarding purchase of cell phone & minutes. Customer reps were polite, but could only follow rules set up by AT&T. Wasted many hours re discussions without any resolution.Flag
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140
Name: Vish Shetty on Jul 27, 2008Comments: ATT's DSL offer of three months credit is a bogus offer. They say that it takes 4 months to get this credit and then when you call they say they did not receive the paper work even when you have sent it within 30 days and then use the excuse that the offer is no longer valid so they cannot do anything, not to mention they have the rudest customer service rep who talk over customers and keep repeating the same line that the offer is no longer valid and cannot help you, they may as well as say money and have a recording.Flag
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141
Name: Stefan Beck on Jul 27, 2008Comments:Flag
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142
Name: L Cooper on Jul 28, 2008Comments: Horrible business practices. I keep getting over billed for business phone services. I have to call customer service monthly to dispute my bill. Meanwhile, late fees/interest is accruing.Flag
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143
Name: Anonymous on Jul 29, 2008Comments: I am disgusted by AT&T's brutal sales people....not only are they rude but despite being asked not to call they still call. They are also now calling and hanging up. I can hear others in the background on discussing AT&T on other lines!!!Flag
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144
Name: Jodi on Jul 29, 2008Comments:Flag
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145
Name: Lois J McCallum on Jul 30, 2008Comments: charged for services not ordered or requested.Flag
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146
Name: Zenaida Six on Jul 30, 2008Comments: We have had number of problems with at&t since the day we signed with them. We only signed with them because they promised a $200.00 rebate if we signed up for a bundled program with them. After they had our money they found excuse after excuse to not give us the rebate. They first made all manner of excuses, finally insisting the it was all our own fault. I have made repeated requests that they send me in writing explanations of their rules and their various plan. Repeatedly they say that they don't do that. When I ask them how I am supposed to know what plan I am on and what the charges are they say just look at your next bill. Every time I get a new bill the charges go up. The last straw was the last bill where they charged me $4.50 a minute for for calling El Salvador. The going rate on most plans is $0.22 a minute. Their explanation is that we were charged the higher rate because we were not paying $5.00 a month for a separate international plan. When I told them that to the best of my knowledge we were, they were rude and insistent and actually hung up on us .Flag
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147
Name: Anonymous on Jul 30, 2008Comments: 1. ATT PHONE was charged by other billing agents on my ATT account. 2. Messed up my current cable provider connection when trying to install u-verse. Never apologised- incapable technicians, spent 2 days to try to rectify the problem. still not resolved.Flag
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148
Name: Jodi Butler on Jul 31, 2008Comments:Flag
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149
Name: Joe D Linker on Jul 31, 2008Comments: I am a 94 year old resident of an Assisted Living Home who is moving from one place to another. We scheduled to have the service transfer on Friday (Aug 1st) in the evening since I am in the new location on Saturday. ATT turned it off on Wednesday and will not re-activate leaving me without a life line to my family. Contact employee Tyler Blandin Emp#TV595S who indicated there is nothing he can do even though ATT was at fault.Flag
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150
Name: Martin Moy on Jul 31, 2008Comments: Problems with home internet service. Technicians came out several times in June 2008 and finally fixed problems. AT&T service technician told me that while we were paying for a level three (3) service ($30), we were ONLY receiving a level (1) service ($10) for the past four year. Called AT&T customer service a number of time in June & July-spoke to nunerous supervisors and they told me the best they can do is to offer me a $50 refund. Calculated loss of service and dollars over the past four years is $20 x 48 months=$960 AT&T owes me. If I am the victim of this, how many additional customers may have the same issues not knowing what they are paying for ThanksFlag