| # | Name | Comments |
|---|
| 401 | Anonymous |
| 402 | Gary Pinkowski | We have had billing issues for 7 months and month after month told something different from customer service and many supervisiors and the problems never get resolved. |
| 403 | edmond hayle | ATT kept my business shut down for 10 days while the seek to find a problem with DSL line due to installation of new equipment. Repeated calls during only yeilds "sir we apologize" Estimated loss for the10 days 17K |
| 404 | Jane T. Serna |
| 405 | Anonymous |
| 406 | Robert Spose | Messed up my bill for 6 months straight in the end of 2007 and first half of 2008. I also mistakingly sent them $7,800.00 thinking I was paying my AT&T credit card via online banking and cannot get my money back. It has been a horrible time with them with lies, wasted time, paperwork and rerouting me all over the country. They need regulation by the Goverment. |
| 407 | shari wann |
| 408 | Anonymous | |
| 409 | Dendle | Contacted for install of second line, given date and 8-12 time
At 1130, no call and contacted customer service. received no service. Told my order is not even in the system yet and the note from my request showed a preference for am. This is not what happened, I was told Monday 8-12, re-jigged my whole day at an immensely stressful time to accomodate. Am now told it could be 8-8 and not to expect a call ahead. If they turn up and I am absent, then they will leave and I will have to re-schedule. Even though all this was an error at their end, no apology, no attempt to provide any kind of assistance. I informed the lady they shoule find and review the oroginal call to establsih they made the error and then call to apologise. i also informed her that I refuuse to be held hostage by a servoce I ay hugely for and if they do turn up and leave without an attempt to contact me I will change phone providers. |
| 410 | Anonymous | |
| 411 | michael donnelly | i hate you fucking people . this wireless internet connector for 60 dollars a month is the biggest ripoff since i dont know when. droped calls happen more often than log on time i waste more time doing things over because this piece of shit drops the signal . you people should be ashamed to put at@t name on these pieces of shit. your service sucks . i will not renew my phone or this piece of garbarge you have the balls to charge 60 dollars a month for. thanks for bending me over . you suck |
| 412 | Michelle |
| 413 | Thomas Hansen | DSL connection is very unreliable. We are supposed to be on a Hi-Speed DSL connection and the performance drops weekly. I have to put in a work order every week for the last three weeks. Problem gets resolved for a day or so and then happens again. I am getting sick and tired of being directed to a tech support person who cannot speak good english. |
| 414 | Kenneth Armstrong | I have had AT&T for 3 years, dealing with constant outages, slow speeds below my package speeds. In the last 2 years they have replaced 3 routers and 2 modems, One that I had to purchase. but the problems dont go away! you always get the same answer: try that for a couple days and let us know. then when you call to report the issue they have closed the ticket!! My wireless is intermittent dropping and picking the signal back up, slow transfer rates ranging from 1 to 54 mbps, constantly changing... I attend DeVry university and do a large amount of online work for my classes, and losing the signal constantly threatens my homework download and uploads. The last outage was for 5 days and I had to take a day off of work for them to get in, and the problem was down the street at the hub....... |
| 415 | Bill Kawales | Zero customer support, a communication company that can not communicate. I hope to never use their services again |
| 416 | Greco Benitez | I own a air-conditioning business. I activated my services on March 14, and I have had 3 outages in less then 3 weeks. I still can not get anyone to tell me what the problem is. I have filled a complaint, but this is a David and Goliath situation. I hope the FCC steps in before it gets any worse with them. |
| 417 | Wendy portillo | They charged me hundreds of dollars in internet charges when I upgraded my phones then told me to sign up for ten dollars monthly internet plan to get half of those charges back. |
| 418 | Patrick Elson | Terrible experience with att when switching services to uverse. Pricing and services quoted incorrectly. Have been working for two days with customer service to resolve issues. No customer service agents able to help. |
| 419 | Brenda LaCross |
| 420 | Anonymous | employee chad mayberry in wichita kansas is under the influence of marijuana, has been on the job working under the influence, working with customers under the influence -something needs to be done about this -have contacted managers and to no avail have heard anything regarding situation by myself being an employee knowing that the company is a drug free environment this situation should be handled |
| 421 | Karen Ward | Problem: I feel scammed and violated. I am a long, long time customer of AT&T. So, I called and I ordered the Internet from them. The service was badly flawed and nearly unusable, so I called the next day and canceled it. Now, after the fact, an AT&T not only bullied and harassed me, I have also been told I have to pay $35.39 for the first month on service even though I did not use it, and their manager says there is nothing I can do about it. I am in complete shock. Not only is it about the money, it‘s about the principle of the matter, and how I was treated!!! My service was defective and I am in shock over the way their representative harassed me!!
History of events:
March 5, 2009
I called AT&T and spoke with a representative named Cloe regarding Internet service. Cloe promised me that AT&T’s Internet was clear, concise, and fast, and that it would not affect my phone lines in any way. She never once warned me that I would be charged one month of service ($35.39) even if it was defective and I could not use it.
March 11, 2009
The modem arrived in the mail so I hooked it up that evening. I immediately had numerous problems so I was not able to use it.
Problem 1:
I hooked up the filters on all 4 of my phones (yes, I hooked them up correctly). I had unbearable static on all lines.
Problem 2:
When my call waiting went on, there was a noise in the back ground that sounded like someone dropped coins in a pay phone (ka-klink, ka-klink). Then the phone went dead for 3-4 seconds. Then my call would resume. I would have to ask them to repeat everything again because of the noises and dead time in my line. Add to that the incredible static and I was having a very difficult time hearing the party on the other end. We would have to hang up so I could call them back on my cell phone.
Problem 3:
The AT&T wireless modem was in the office. I was having difficulty using my wireless computer in the bedroom next door. The signal strength was “very poor.” It would take between 6-10 seconds for a page (any page) to load. It was very slow and struggling.
Note: with my prior Internet service with Comcast (with the wireless modem in the same office), my signal strength in the room next door was always “very good” or “excellent.” And pages loaded instantly, within a second or two.
Note: My degree is in computer science. So is my son-in-laws. We double-checked and confirmed that all the steps were done correctly. So, I called AT&T that night, March 11th. I spoke to a man oversees (AT&T rep?) whose accent was so thick I could not understand him most of the time. Add to that all the static and noise on the line and it was unbearable. I think he tried to trouble shoot the problem and kept putting me on hold (about a 1 ½ hour call). He finally said that AT&T would call me to set up a repair time.
March 12, 2009
A man from AT&T called and questioned my Internet problems. He also confirmed to me that he could hear all the noise on my phone line. The static and “coins dropping” and dead zones were so bad that he had to keep repeating himself. Not being able to fix anything, he set me up with an appointment to have a repair man come to my house in 8 days, on Friday March 20. I protested. That was too long. He insisted that this was the first available appointment.
March 13, 2009
I called AT&T the next day and spoke to Narci. Narci told me she could hear all the static and noise and dead zones on my phone line and apologized. My phone and Internet were mostly unusable so I canceled the Internet service. I could not wait 8 days for the repair man. As I told the AT&T rep, Narci, I did not want to be charged one penny for any of this, as I was not even able to use it. Narci agreed and said that as soon as I mailed the modem back to AT&T and it was received, I would be credited for everything. So, I mailed the modem back the next day. 3/14/09
March 14, 2009
Since this is Saturday, I had to drive 15 minutes north to the Elk Grove post office where I mailed the modem back to AT&T.
March 30, 2009
I received my new AT&T bill and I am being charged for the Internet. So I called AT&T immediately on and spoke to Danny. He confirmed that the modem was received by AT&T. He said that AT&T is charging me $35.39 for one month of Internet service and there is nothing I can do about it. When I asked to speak to a manager he said no. When I insisted on speaking to a manager he told me it wouldn’t do any good. I kept insisting. He became absolutely rude to me. I asked him approx 8-10 times more to speak to a manager. But he kept speaking over me, louder than me, bullying me, telling me that there was nothing I could do, that I would be charged the $35.39. Over and over, he kept nastily saying this to me. I persisted trying to speak to a manager, despite his efforts to harass and intimidate and me. He finally transferred me to Angela, an AT&T supervisor. I was shaking. Danny’s treatment of me had me in shock. Angela would not take my complaint about my treatment from Danny. She was silent and wouldn’t speak to me about this issue. She finally said that I will be charged one month of service. Apparently the night I hooked up the wireless modem on my computer it takes you through “set up steps” and somewhere in there I click “I agree” to pay for one month of service, even if I couldn’t get service and canceled. I was not ever warned of this.
In good faith I purchased a service from AT&T and I expected it to be everything the representative, Cloe, said it would be. Again, it was so flawed I could not use it, or my phones, so I canceled it right away. Even still, after being toughly harassed, I have been told I will be charged $35.39 for one month of service. I am so upset by this. I feel so scammed and violated by AT&T! |
| 422 | Karen Ward | Problem: I feel scammed and violated. I am a long, long time customer of AT&T. So, I called and I ordered the Internet from them. The service was badly flawed and nearly unusable, so I called the next day and canceled it. Now, after the fact, an AT&T not only bullied and harassed me, I have also been told I have to pay $35.39 for the first month on service even though I did not use it, and their manager says there is nothing I can do about it. I am in complete shock. Not only is it about the money, it‘s about the principle of the matter, and how I was treated!!! My service was defective and I am in shock over the way their representative harassed me!!
History of events:
March 5, 2009
I called AT&T and spoke with a representative named Cloe regarding Internet service. Cloe promised me that AT&T’s Internet was clear, concise, and fast, and that it would not affect my phone lines in any way. She never once warned me that I would be charged one month of service ($35.39) even if it was defective and I could not use it.
March 11, 2009
The modem arrived in the mail so I hooked it up that evening. I immediately had numerous problems so I was not able to use it.
Problem 1:
I hooked up the filters on all 4 of my phones (yes, I hooked them up correctly). I had unbearable static on all lines.
Problem 2:
When my call waiting went on, there was a noise in the back ground that sounded like someone dropped coins in a pay phone (ka-klink, ka-klink). Then the phone went dead for 3-4 seconds. Then my call would resume. I would have to ask them to repeat everything again because of the noises and dead time in my line. Add to that the incredible static and I was having a very difficult time hearing the party on the other end. We would have to hang up so I could call them back on my cell phone.
Problem 3:
The AT&T wireless modem was in the office. I was having difficulty using my wireless computer in the bedroom next door. The signal strength was “very poor.” It would take between 6-10 seconds for a page (any page) to load. It was very slow and struggling.
Note: with my prior Internet service with Comcast (with the wireless modem in the same office), my signal strength in the room next door was always “very good” or “excellent.” And pages loaded instantly, within a second or two.
Note: My degree is in computer science. So is my son-in-laws. We double-checked and confirmed that all the steps were done correctly. So, I called AT&T that night, March 11th. I spoke to a man oversees (AT&T rep?) whose accent was so thick I could not understand him most of the time. Add to that all the static and noise on the line and it was unbearable. I think he tried to trouble shoot the problem and kept putting me on hold (about a 1 ½ hour call). He finally said that AT&T would call me to set up a repair time.
March 12, 2009
A man from AT&T called and questioned my Internet problems. He also confirmed to me that he could hear all the noise on my phone line. The static and “coins dropping” and dead zones were so bad that he had to keep repeating himself. Not being able to fix anything, he set me up with an appointment to have a repair man come to my house in 8 days, on Friday March 20. I protested. That was too long. He insisted that this was the first available appointment.
March 13, 2009
I called AT&T the next day and spoke to Narci. Narci told me she could hear all the static and noise and dead zones on my phone line and apologized. My phone and Internet were mostly unusable so I canceled the Internet service. I could not wait 8 days for the repair man. As I told the AT&T rep, Narci, I did not want to be charged one penny for any of this, as I was not even able to use it. Narci agreed and said that as soon as I mailed the modem back to AT&T and it was received, I would be credited for everything. So, I mailed the modem back the next day. 3/14/09
March 14, 2009
Since this is Saturday, I had to drive 15 minutes north to the Elk Grove post office where I mailed the modem back to AT&T.
March 30, 2009
I received my new AT&T bill and I am being charged for the Internet. So I called AT&T immediately on and spoke to Danny. He confirmed that the modem was received by AT&T. He said that AT&T is charging me $35.39 for one month of Internet service and there is nothing I can do about it. When I asked to speak to a manager he said no. When I insisted on speaking to a manager he told me it wouldn’t do any good. I kept insisting. He became absolutely rude to me. I asked him approx 8-10 times more to speak to a manager. But he kept speaking over me, louder than me, bullying me, telling me that there was nothing I could do, that I would be charged the $35.39. Over and over, he kept nastily saying this to me. I persisted trying to speak to a manager, despite his efforts to harass and intimidate and me. He finally transferred me to Angela, an AT&T supervisor. I was shaking. Danny’s treatment of me had me in shock. Angela would not take my complaint about my treatment from Danny. She was silent and wouldn’t speak to me about this issue. She finally said that I will be charged one month of service. Apparently the night I hooked up the wireless modem on my computer it takes you through “set up steps” and somewhere in there I click “I agree” to pay for one month of service, even if I couldn’t get service and canceled. I was not ever warned of this.
In good faith I purchased a service from AT&T and I expected it to be everything the representative, Cloe, said it would be. Again, it was so flawed I could not use it, or my phones, so I canceled it right away. Even still, after being toughly harassed, I have been told I will be charged $35.39 for one month of service. I am so upset by this. I feel so scammed and violated by AT&T! |
| 423 | JC | |
| 424 | Anonymous | Outage in San Diego since Mar 29. Every user should be paid back for minutes and data time lost during this outage. In the past, when there is no service, we are still billed for DSL and phone services. If ATT can bill its customers for early withdrawal from their data plans, overtime usage of minutes or data, then we should be reimbursed for minutes and data lost as a result of outage. |
| 425 | Anonymous | They are so rude. They lied to me about being able to switch my phone number. When I called they were very rude. When I signed up there was a connection fee and it said waived online and then they tell me theres a 40 dollar connection fee. They say im lying. I had to cancel everything and will never return. |
| 426 | Anonymous |
| 427 | Anonymous | AT&T threatened me to disconnect the residential phoneline and internet services because of a bill dispute due to its own mistake. We have an 86-year old lady living in this house and the phoneline cannot be disconnected for safety reason. AT&T is not a decent business. |
| 428 | ROXANNE | ATT TELLS ME THAT ADDITIONAL CHARGES ON MY BILL HAS NOTHING TO DO WITH THEM. AND THEY ARE NOT SURE HOW THEY WERE ADDED ON. AND I HAVE NOT ONCE YET SEEN A BILL THAT WAS THE AMOUNT I WAS TOLD MY MONTHLY PLAN WOULD BE.(WHICH I ASKED FOR THE CHEAPEST ONE) NOT ONCE! I PROMISE THIS : I USED MY PHONE ONE TIME, TO CALL MY CELL , JUST TO HEAR IT RING SO I COULD LOCATE IT. MY PHONE IS NOT USED BUT FOR INCOMING CALLS ONLY. AND MY BILL IS ALWAYS OVER $100.00 HELP I CANT AFFORD IT. WHAT OTHER COMPANYS CAN I CHOOSE? |
| 429 | Chris Taylor | |
| 430 | Walter Merrill | Wireless, internet, phone services are all bad and trying to get an answer from customer service is a lost cause. None of the reps know anything! |
| 431 | Dr. Newton Brooks | Our company finally found another service provider for our phones and internet. After /at&T bought out Bell South, they began adding services and charges to our bill each month. They would promise to remove the new services that we had not requested, but they never did. T&T has become, in my opinion, nothing but a bunch of lying scam artists. When we notified them to discontinue our service, as we had a new provider, they added another new service to our last bill, one costing us $500 per month. When our accountant called to demand that the new charge be removed, AT&T said the charge could not be removed, because we were terminating our service! The government ought to shut AT&T down. Find another service provider. We did! |
| 432 | Jon McKinnon | AT&T charged me a reconnect fee when my bill was set up for autopay and paid the bill late. It was their fault it did not pull the money out of my account on time. They said they could not reimburse the $30 fee because it had been past 90 days but they will admit there was a mistake. They will not even give me a $30 credit. AT&T is a monopoly where I live so I have no alternative but to stick with them. |
| 433 | Araceli Nava |
| 434 | Bruce Schwartz | I have had uverse service for the last 2 months. I like the programing, but the customer service is at times deceptive, uncaring, abusive, dishonest, and time consuming at best. They have no problem screwing up the billing, changing your telephone numbers then blaming you for their mistakes. |
| 435 | Thomas J. Cathey | I am complaining about my privacy directory on my home phone. Someone keeps calling and privacy directory forwards it to my home. It is non stop at least 3 a minute. I talked to a service rep and all they said I could do was contact the FCC. This is driving my family and I crazy. Can someone help me? |
| 436 | Don Grybb | $279.00 in rebates never received |
| 437 | steven ballard | tried to unbundle bill to save money so they overcharged me four hundred dollars customer service is a joke amitteded to the screw up then still are trying to charge me |
| 438 | Mary Cecil Easterday |
| 439 | Jim Yanko |
| 440 | Ray Lott | On April 3rd 2009 I contacted AT&T about signing up for a bundle package that included home phone service, DSL broadband internet, and Direct TV HD servicing. After long discussions of the specific pricing for each service and rebates offered I agreed to sign up for the bundle package. I was asked for my social security number to run a credit check which I agreed upon. I was asked for my credit card information to cover $19.95 for shipping fees for the Direct TV equipment. I agreed upon the $19.95 shipping fee and gave her my credit card information to charge only the shipping fees.
On April 12 2009 my wife informed me that my credit card had been charged by Direct TV for the amount of $747.21. Researching the charges I found that this was for a lease fee for 2 HD receivers at $199 each for a total of $ 398.00 and a $300 differentiated offer for which I am being told is a deposit fee required because of insufficient credit.
My issue is that the AT&T sales representative did not disclose that there was a $199.00 lease fee for each HD receiver, nor did she disclose that there would be a $300 fee required for insufficient credit. She did not disclose that she was charging my credit card in the amount of $747.21 I authorized her only to charge only the shipping fees.
If I had known of the fees, and the deposit requirements, I would have never signed up for AT&T and Direct TV services. The representative also told me that the first HD box would be my personal property, but I have since found that this is not true.
I honestly feel that I have been mislead and down right cheated. I am glad that I had ample money in my checking account to cover the $747.21 because these charges would have caused financial hardships for someone less financially stable.
Since these charges have occurred without my knowledge or my authorization, I am now very apprehensive about this new business partnership with Direct TV and AT&T. Since I was mislead and deceived, I feel that I have every right to cancel my services without penalty.
I have called AT&T customer service and I am still waiting for a response to my complaints. |
| 441 | Elizabeth scott | I have serious issues with AT&T services. Their customer service is more like customer torture. I believe that they should be held responsible to provide the services they charge for. |
| 442 | Donald J Fletchinger | I have 2 retail stores and the phone bills have been 2-3 times the amount they should be and they cancelled my Exclusively 50/50 agreement at both locatings due to their personel errors and they expect me to pay the huge bills they keep sending. I hanve spoken to representatives every month and I am assured that it will be handled and the next month it is worse than before. |
| 443 | Anonymous | I am signing this on behalf of my 83-year-old mother who has recently disputed charges on her AT&T bill. AT&T was running unauthorized charges on their bills to her for other entities like ILD and Voice Mail Professionals. Why is AT & T doing business with these suspect companies, apparently without raising any questions about their business practices? |
| 444 | frank nolan |
| 445 | Anonymous | |
| 446 | Anonymous |
| 447 | |
| 448 | Anonymous | totally un professional |
| 449 | GERHARDT J. STEINKE | HORRIBLE AUTOMATED SURREALISM.
Have documented details compiled,
Hope to compare notes with others.
Global Justice Search www.gjs.net
GJS@GJS.NET |
| 450 | Peter Theo |