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Signatures | Total: 618

 

# NameComments
551 Elise
552 jerry tellinghuisenPurchased Iphone 3gs on 8/11 at AT&T store at Kipsap mall in Silverdale Wa. The phone was set up at the store but when I got home and took it out of the box I found that the phone was defective in that I could barely hear the person on the other line when making calls. Took the phone back to the store the next day and they agreed that it was broken but that I needed to contact Apple to get it fixed. (this policy was not made clear to me when I made the purchase.) I returned the phone for a refund but they charged me a 10% restocking fee to return a phone that was broken when they gave it to me.
553 Jennifer Jarvis
554 Anonymous
555 curtis lavinFrom time to time I get collect calls from paties and I either dont answer or I am not home, and a recording says that you have a collect call, etc etc and if you dont answer its say the party has hungup you will not be charged for this call, when I am always getting a bill from ATT for these calls .. I now have (2) of these that ATT is not giving me credit for and they say they cannot do anything about if the answer machine at home is not hanging up or whatever , the calls are only a min it length. PLEASE HELP ATT wont help me
556 Mary Jo BraggEver since AT & T took over Bellsouth, both my husband and I have had numerous problems with our email and so have many other people in our community. This is hurting our business as a large part of our correspondence is via email. A technician was sent out but was not able to solve the problem and calls to customer service offer no relief. Emails bounce back to us, are not received or are delayed for weeks at a time. What gives?
557 Kathryn A Signorellithis company blows_everything is wrong with how they conduct buisness
558 J R AndresenCustomer service representatives never resolve an issue. They continually pass you from one rep to another in an effort to frustrate you into giving up your pursuit of recovering money from them. I have yet to find an AT&T rep who can actually resolve anything, UNLESS you want to purchase additional service.
559 Anonymoustheir website makes no sense. it takes u around in circles. the push you to order things you tell then u dont want.
560 Joey burnettThe sales person lead me to beleive one price and they billed me a totally different bill. She lead me to believe that the sevice charce was included in the price she qouted and never mentioned that I would have to pay for the internet equipment. She also gave me the speed she wanted me to have. I was also promised a rebate check which i have not seen yet.
561 Cathy DowningAT&T took 977.96 out of my bank account UNAUTHORIZED! They claimed it was due to not receiving the Uverse boxes, which we mailed and have proof with tracking numbers and the person that signed for them. We have been transfered to 20 + people and even been hung up on. NO ONE KNOWS WHAT IS GOING ON. When I asked to speak with a supervisor I was told that one was not available. This is ILLEGAL! And they need to be stopped!!!
562 Tisha Perdue
563 Richard DavisI received a long distance bill for $492 (normal bill $14) because my dial up access was inadvertantly connect through the next town--long distance. This was my error. However ATT refuses to adjust the bill. Condition continued into the next billing period, so total owed is probably $900. All the calls are to one number, the acess number. Customer service just give me a run around when I seek an adjustment.
564 AnonymousThey are crooks... I used to be an employee and you wont believe what they make us do.. or else we will get fired!
565 Barbara ButlerTo whom it may concern: I have been having problems with AT&T.I am trying to contact someone to disconnect my cable tv.I was told I had to pay the past due amount which I did that and after being transfered to (4) ldifferent people after waiting on the phone for about 10 minutes or more on each one then they tell me the dept I need had just by (2)minutes.That was on Aug 4,2009.I tried again today,Aug 5,2009 and was told to call back on Tuesday to Customer service.I am so upset with AT&T I amlooking to go to another company.The people are very rude.If someone could please call me back I will appreciate it.It is too much to type and explain everything.My # is 214-684-1922.They service address is 972-298-3651.
566 Larry HauseEver since they have been moving the phone lines for a new road in Shippensburg,Pa, our line has had a lot of static and no more long distance. We try and dial and it says "we are unable to dial that number" please check your number It also says see repair number on your bill. There is no repair number on our bill, but 5 ways to pay your bill.
567 Stephanie Kelley
568 Michael McClelland
569 Anita FoxI was promised a rebate when I signed up for their services. I sent the paperwork in to them in a timely manner. I did not receive my rebate. When I called I was told it had expired because I was supposed to collect it online, which I was never told.
570 Anonymous
571 Charles EdmundsonFour days and three hours of my time and I still could not get a family plan added to an existing account. Recently, I had hundreds of dollars in charges added to my phone bill with no prior approval. I was in an AT&T store to get a phone, and I was told I had to go to another store with two forms of ID to add four phones to an existing bill. Incredible waste of my time.
572 Jeff McElearneyI tried to complain about the service back in Febuaruy of this year. The service changed, I did not have as good a connection as I had before. They stated that a tower near me was under repair and that another was being built, and it would be completed by the end of the month(Feb). They said they would give me a couple free months of service to stay with them, and that they really appreciated my loyalty as a customer. Not only was it a lie, but they have been charging me since February, with only one month of credit but then they charged me for a reactivation fee. When I called them about it, they said that if I canceled they would back bill me for the months that they said would be credited to me. I had paid in good faith and they gave me one month credit. The phone has been off for more then a month and they keep billing me, and they said they would keep billing me. That there was nothing they could do. Nothing that was promised was put in their notes, for obvious reasons. I have called to complain and they really do not care. They just say nothing, they did not want to say anything that would confirm or deny. They said nothing but "I am Sorry". I asked them to do the right thing and just credit me the difference and finalize this service with them. They did not respond to my plead for them to do the ethical thing and drop the manifested charges. They said nothing and will do nothing to close this contract. They just manufacture charges. I was getting bombarded with text messages from them about purchasing music from them. I do not use text messaging, Period. I have had one text over 4 years with them from a friend and I told him I would not reply to him if he sent me another. This seems to allow them to create revenue by sending texts out to you and charging you for them. My bills will clearly show this. Since the first text message came in, I have received 40 - 50 dollars worth of messages from them in the last 4 months. I asked them about this and they said nothing. I asked them how they could charge for a service that I have tried to cancel 3 times. At this point, I will do whatever I need to, to make sure others are aware of this experience. That they do not have o suffer form the Big companies bulling and fleecing the small people.
573 AnonymousI tried to complain about the service back in February of this year. The service changed, I did not have as good a connection as I had before. They stated that a tower near me was under repair and that another was being built, and it would be completed by the end of the month(Feb). They said they would give me a couple free months of service to stay with them, and that they really appreciated my loyalty as a customer. Not only was it a lie, but they have been charging me since February, with only one month of credit but then they charged me for a reactivation fee. When I called them about it, they said that if I canceled they would back bill me for the months that they said would be credited to me. I had paid in good faith and they gave me one month credit. The phone has been off for more then a month and they keep billing me, and they said they would keep billing me. That there was nothing they could do. Nothing that was promised was put in their notes, for obvious reasons. I have called to complain and they really do not care. They just say nothing, they did not want to say anything that would confirm or deny. They said nothing but "I am Sorry". I asked them to do the right thing and just credit me the difference and finalize this service with them. They did not respond to my plead for them to do the ethical thing and drop the manifested charges. They said nothing and will do nothing to close this contract. They just manufacture charges. I was getting bombarded with text messages from them about purchasing music from them. I do not use text messaging, Period. I have had one text over 4 years with them from a friend and I told him I would not reply to him if he sent me another. This seems to allow them to create revenue by sending texts out to you and charging you for them. My bills will clearly show this. Since the first text message came in, I have received 40 - 50 dollars worth of messages from them in the last 4 months. I asked them about this and they said nothing. I asked them how they could charge for a service that I have tried to cancel 3 times. At this point, I will do whatever I need to, to make sure others are aware of this experience. That they do not have o suffer form the Big companies bulling and fleecing the small people.
574 AnonymousReally bad, rude and insulting customer service at 82 wall street NY location. The technical person vincent had me wating for 1/1/2 hour and didnt know what the problem was or he just didnt want to help. He was on a personal call while he ignored me. he took other customers before me while i was just wating to be helped and i was before them. While i was in the store no one helped me and i had to call the customer service. i was on my phone trying to fix the other phone for one hour while people just look at me like no one existed. i hope not to see him next time when i go to that store. he does not deserve to work there. Customer services is just not right. what is the point of having the store if i had to call the customer service. any one can do that at home. If this continues I have to switch to verizon.
575 Travis Allen Zepp
576 Anonymous
577 Jen DuBrayDisconnected my service for NO reason. The tech made a mistake in hooking up our neighbors and disconnected ours. Nothing but problems since. You CANNOT get a manager or supervisor to talk to you, they just loop you around. We were on hold for an hour! Still no manager. They have now double billed me, no credit to my account for the inconvenience it caused, which they promised! Very unhappy with them. If I could use a different company, I would! Rural area, that is the ONLY choice, which is really no choice at all!
578 AnonymousYour networks manager Cindy Blas in Riverside Ca was having sexual relations with my 15 year old son. Im filing criminal charges and feel you should be aware of her actions! I demand you do something about this matter right away or I will file a lawsuit aginst AT&T. Cindy Blas is your Employee and this needs to be addressed.
579 AnonymousI am filing chrimal charges on your Employee Cindy Blas in Riverside California. I caught her having sexual relations with my 15 year old son. She is a sick person that needs to be locked up for taking advantage of my child. I am very upset and demand you handle this matter right away.
580 Reina Blocker
581 Anonymous
582 AnonymousI have been on the phone with ATT for the last seven (7) days trying to undo what is claerly their mistake. I simply asked to transfer my DSL service to an existing line in my home. After they said everything was"Perfect:" and that I would retain the service they ended up cancelling my service and telling me that I would end having to get on a "waiting list" (after having the service for four years)!!
583 Anonymous
584 Janiece T. DuronsletHad a blue screen. Did my own troubleshooting, but, no success. Woman, very irritated with me. I was pleasant and needed help. She reprimanded me because I asked a question. I do not call unless I need help. And, I expecty to be courteously treated. If she is in the wrong field of work, I would suggest that she find work elsewhere. Thank you, Janiece T. Duronslet
585 Janiece T. DuronsletHad a blue screen. Did my own troubleshooting, but, no success. Woman, very irritated with me. I was pleasant and needed help. She reprimanded me because I asked a question. I do not call unless I need help. And, I expecty to be courteously treated. If she is in the wrong field of work, I would suggest that she find work elsewhere. Thank you, Janiece T. Duronslet
586 Joe PuigThey do not honor their promises. They quote one price then change it.
587 Anonymous
588 Jeff Orr/ Deana MizutaThe Retention Department lied to us when we wanted to end our contract, promised us a certain price on a family talk plan and media package and now they do not want to stand behind what they promised, so they lied to big time and we are now locked in an almost $200 contract a month for two years!
589 Jeff Orr/ Deana MizutaThe Retention Department lied to us when we wanted to end our contract, promised us a certain price on a family talk plan and media package and now they do not want to stand behind what they promised, so they lied to big time and we are now locked in an almost $200 contract a month for two years!
590 Jeff McElearneyI have had trying to cancel their cellphone service since February of this year. The problem was that I had no service at my house. I called them and they told me that they were working on the problem and that they would give me a couple months free service if I stayed with them. One month goes by and my service has not improved. I called and they said it should have that they fixed the tower and added another in my area. I asked to cancel at that time and they said they could continue the service for free. That they will give another month for staying with them. The sill comes and I only see one month of free service, so I call them and they said "if I cancel now, they will back charge me for the months the so called gave me." I tried to cancel then and to my astonishment, I was not canceled. The bill grew and they expected me to pay it. I told them that they were suppose to give me the months free and that I should have a zero balance. They did not care, and told me the bill was due. I just paid the bill thinking they would go away. They did not cancel and they charged me for more months. All of this should have been typed up in their logs. I find out that nothing negative of their doing has been logged. I told them that I paid it off and it should of been canceled. They said it has not been and that I owe for the next couple of months even when they could clearly see that the service had not been used. I refused to pay the difference and they just called me about my experience. So called customer service! Here it is - "Hello this is so and so from AT&T cellular services, we are calling to find out about your experience with us to improve our customer service." I replied that it should be in the logs and they could read them! - Her rude reply was "that if I did not have the time, then that was too bad, that she was going to ask specific questions. Then she hung up. Now, is that not great customer service or what? I want to cancel my other services with them. I am looking into it asap. To all of you out there that expect to get loyalty and truth from them, GOOD LUCK!
591 daniel curtisthey try to double bill you and lie to you and send you stuff you never ordered and you have to fight with them eevry month about over billing you
592 daniel curtisthey try to double bill you and lie to you and send you stuff you never ordered and you have to fight with them eevry month about over billing you
593 James WagnerWas sold an apple care plan for my iphone and was told that everything would be covered on this plan. weather lost stolen broken. come to find out this is not the case and I have wasted $140 of my hard earned money and know have a iphone that is usless!
594 Darnethia Morgan-Brown
595 AnonymousLied about the price per month. Lied about the rebate. Took 6 times to get the service installed
596 AnonymousPLEASE SEND MY $50.00 DOLLARS, I HAVE BEEN TRYING TO GET SINCE SEPT. 18TH,2009, MY ADDRESS IS 735 EASTERN PARKWAY, APT. 104. LOUISVILLE, KENTUCKY 40217. THIS IS MY 25TH REQUEST,,,,,,,,,,,,,,,,,THANK YOU
597 Anonymous
598 Jose L HernandezThey never paid me for the inital rebates.I was on the phone with them for 13 hours before they get to connect my internet. After three weeks. They send a technician to my house to fix the internet problems but the individual did not know how to fix the problem. They charged me $129 in advanced and the problem was never fixed by them. I am still waiting for my $100 rebate.
599 Judy AndrewsHave been speaking to polite customer service reps for the past 5 months- every month. The rep always finds a problem the bill and says they are taking care of it. The next month the bill continues to be almost price what I agreed to. Am so frustrated. Have sent Att more than $800 over the past 4 months when the bundle I agreed to was supposed to be $137 per month. My plea is for action stronger than a petition. Somebody needs to stop the theft of hundreds of dollars as it has been in my case. They continue to get by with it. Where can a consumer turn?
600 Ruth Johnson

 

Signatures | Total: 618