Investigate AT&T for Deceptive Business Practices Petition : [ powered by iPetitions.com ]

#	Name	Comments
1	Kristien Amer
2	Anonymous	just some decent customer service would be nice.
3	Jeremy Mahler
4	Karen Lansing
5	John Moreno	They tried to charge me for equipment & services I never ordered for high speeed DSL, I finally got resolution with help of the PUC.
6	Christa Allen	I have spoken to several "managers" & promised the error's would be 'taken care of' However, nothing, I keep receiving bills! I had several deaths in the family & was not able to correct sooner, but I will in the immediate future file a suit! Christa Allen
7	Anonymous	they say the price is going to be one amount but you get your bill and its some outrageous amount.they are rediculous
8	Richard Starr	The recovery fee is a joke. Do I get to ask them for a credit for my federal income taxes?
9	sara simon	promised a rebate on modem, called and called, mailed in forms it's been 4 months no rebate yet.
10	Anonymous	I have been crammed by Enhanced Services Billing Inc. for voice mail that was not wanted or authorized. At+t has known about this problem since 2001 and still allows it to take place.
11	CHARLES BALES JR.
12	Anonymous
13	Anonymous
14	Anonymous
15	marvin ray burt	at&t salesman can say anything to get you to sign the contract and they don't deliver. i switched from homezone to uverse and the billing was so messed up! Customer service is a joke. I spent hours on the phone.
16	Anonymous	This seems to be a common practice of bait and switch. They quote you one price and charge you another price. They have done it twice to me. My service is $25.00 dollars and with taxes and other charges, it is over $80.00. These is greed at it's worst. I'm a senior citizen and I need a break not rip off.
17	Brian Freeman	The FCC should NEVER have approved the buyouts of Bellsouth and other communications companies. ATT is corrupt beyond belief.
18	Anonymous
19	Antonio Ferreira	Today I filed/emailed a formal complaint against the manager of a local store in MA, as the representative of ATT for flagrant misrepresentation and fraud committed on my account, and against me. On or about 3/6/2008, I reviewed my account online after receiving an automated email "thanking" me for choosing ATT. I then saw that one of the lines had been removed from the group plan, and altered to an individual plan...???.... This did not make sense since my plan was superior than the 'changed' plan. I did not authorize, nor was I even contacted in any way to have my service changed. Not only was the entire package changed on my 8233 number but certain previous services had been removed. Additionally, I noticed that other services only on that line had been removed to another line on the account as well. Therefore, various lines were 'violated'. Previously, I had complained about issues with calls, etc. Their CS instructed me to request a replacement SIM card -- a SIM swap -- for 8233 at any local store because that card was failing. I instructed the person using that phone to go into any local store in MA and request the SIM swap as indicated by the AT&T phone rep to me. He was given a card by the store manager who replaced it directly. THAT was the extent of the conversation. That was the extent of the request! Why was my service later, or then, changed? Not merely changed but 'cancelled' and NEW service set up???? How is it possible to have an agent in a company simply go into someone's account, change it at the agent's personal will and whim, and NOT even notify the owner of the account? I was taken from a better plan to an inferior, and more expensive plan. There was absolutely no disclosure. There was no signature. Certainly no calls to me. Nothing. All those changes, when ALL that was requested was a SIM swap. Again, without any regard for my wishes or even the opportunity to notification, a company rep. and stranger arbitrarily decides and performs changes on someone else's account. Worse still, the company then states they canNOT correct their error nor change the service back!!! After seeing this apparent illegal and fraudulent action -- this blatant total disregard for my privacy and my freedom of choice, I immediately called their customer service, and spoke to a Supervisor on duty. Over the period of a few days she helped as much as possible to "correct " my plans by way of '$ credit' on the account. However, that only means once the 'credit' runs out ( a few months) I will be paying for service I did not request. And needless to say, she did not have the authority to reinstate my account to its previous service levels, nor was it possible to get anyone who could. An while the 'credit' would be applied to the account, no written communication could be sent to confirm this. When I filed my complaint to AT&T, I requested that the store manager responsible for these deceptive business practices be brought up on disciplinary charges. I also asked for written contact from the regional manager of the area where that store is located. Additionally, I asked about the corrective and preventive measures AT&T would be taking to prevent such account violations and illegal business practices in the future. Thank you,
20	John McCraw	ATT has never been able to service my needs. I have been mislead and for years have had static on my phone and they cannot assist due to rules regarding entering my house, etc. I cannot stand being over a barrel and I don't think it is fair I don't have a choice. Where is the fairness? This is America??
21	Cathie	OVER BILLING
22	Mark Fox	They are out of control and need to be stopped. I was told by one of there people that there is no way to cancel service from at&t and that my grandchildren would still being paying this bill
23	Erik Wineland	Over billing me. They continue to bill me almost $300 when they never credited me for a payment of $236. AT&T makes me talk to a different person every time. They call me back in the middle of the day to give me useless information. I have the BBB on it. I have written to the CEO and will be filing with the FCC.
24	Anonymous	Actually, they disconnected me couple of months ago, since I had another line, just changed over to that. However, started noticing I was getting a bill every month charging me for local and long distance and internet access. So I called them to complain, they said they didn't disconnect me, and that it was a repair request, and they sent someone out to fix the problem. He came back saying it was disconnected from the outside. Still working on trying to reduce my bill with them.
25	Anonymous	try to cancel your service !!! they keep you on hold forever and then get dumb as to 'what account' you have when you finally get to the sixth operator. bye charlie.
26	Christa Allen	I had been charged 2x At&T insists that I didn't pay, cut off my service, although I did pay.. My husbnad died & I had emotional problems, could not change to another service at the time Christa Allen
27	Anonymous	AT&T lied to me when I sihned up the residential phone. They led me to believe that that there is no activation fee but inreality they charged me over $65 activation fees and refused to make the adjustment. AT&T's business practice is very deceitful.
28	Donald and Daphynie Rast
29	David J. Palmer	I was conned into believing that I would get a $49 rebate if i subscribed to 90 days of service to cover the cost of the modem! I was told it was mailed but got returned????I was at the same adrress that my final bill made to me just fine-than I was told I was ineligable because I moved,even though I did subscribe over the 90 days required-what a scam!!
30	Tracy Marlene Ruth Reyna	Charged outrageous charges on my landline phone bill I used for AOL internet dial up access. I made no calls out but was charged absorbant charges for never making a single call out. I paid AOL charges so it didn't make sense why bills were over 75 and up dollar a month! Turned them into the PUC for investigations and they did nothing as of yet. I would never recommend this company to anyone. They also ripped off my father who was a senior citizen and charged him for landline he never got when he moved to a new residence. We had to fight to get his money back also. And we did. But still they were totally ripping him off. Until I also took the matter to PUC to handle.
31	Anonymous	THE AVERAGE WAIT TIME NO MATTER WHEN I CALL FOR SERVICE IS USUALLY 20 MIN. I ASKED FOR A SUPERVISOR TO CALL ME BACK IT HAS BEEN 2 WKS NOT 2 DAYS AS THEY SAID & STILL NO RESPONSE
32	Larry Grant	My equipment rebate has been "lost" and then "found" multiple times. Every time I call I receive a new case number and the tech on the other hand can't seem to find my old case when I give him the number. I have been told on 4 different occasions that my rebate "should be mailed within 2 weeks." It has been over 1 year since I purchased a DSL modem from AT&T and I have yet to receive my rebate. These people are blatant thieves and I hope they're driven out of business when they're finally prosecuted for their criminal practices.
33	BURNEY BURGSTINER	MY COMPLAINT IS RELATED TO THE YELLOW PAGES ADVERTISING THEY MISREPRESENTED TO MY AUTO INSURANCE AGENCY
34	Richard Kennedy	AT&T sent a door-to-door salesman who tricked me into signing up for an absurdly expensive long-distance plan. When I called AT&T's main customer service center they immediatelely cancelled the order it then took three months of them charging me for it on my bills before it was all settled!!!
35	Anonymous	AT&T is charging $7.00/minute to make a call to India from the US. Their argument is that we didn't call them back to set up the rates. When I started, the $0.49 or lower price was set for the calls to India. They are a bad company to deal with after they merged with SBC.
36	Anonymous	Ya know if you guys are having a real hard time with at&t you could just talk to these guys over yonder. http://www.dslreports.com/forum/sbcdirect
37	Anonymous	While I'll be out of contract soon, and will switch carriers, AT&T could not provide service. A rep explained "they don't have to guarantee service."
38	Kay Huether	I contacted AT&T regarding my long distance telephone service and was encouraged to switch my local service to them as well. I was told this would cost $25 per month and no mention was made of any other charges. Upon receipt of my first bill for $142, I was floored. Included in this excessive bill was a $65 activation fee for switching my service to AT&T. WHAT?? I was NEVER told that there would be a fee of any kind for the privilege of doing business with AT&T. Under no circumstances would I ever agree to pay for granting my business to any company. If AT&T wants my business and my money, they can damned well pay me $65.00. Just because one of AT&T’s employees in a third-world country checked a box indicating that he told me of the activation fee is in no way conclusive that said information was ever imparted and I assure you, it was not! AT&T saw fit to ignore the rules of good customer service and to not give me the benefit of the doubt but instead chose to believe their infallible employee (I didn’t know the Pope worked for AT&T) and turned the $65.00 unpaid bill over for collection. I put a stop to the collection procedure via the Fair Credit Billing Act, which, under the law, requires them to provide proof that I owe said amount either through voice recording (the way Verizon does it) or by written agreement. The word of their employee from India against mine is not proof and therefore not acceptable. The collection process was forthwith stopped dead in its tracks. Needless to say, should there be any harm to my credit standing as a result of AT&T’s attempt to collect a bill that I do not owe, will definitely result in litigation. Said litigation will be for the grievous mental anguish and suffering and undue harm wrought upon me and my family, and also for the harm to my credit rating, all of which is dischargeable in a civil court for damages. Lawyers love deep pockets! When I discovered, after the fact, that I was being charged $65.00 to do business with AT&T I promptly cancelled the service with them and switched back to Verizon. Verizon, who charges $35.00 for their connection fee, recorded our conversation wherein they advised me of exactly what the charges would be and also recorded my agreement to accept said charges. Too bad AT&T did not have the professionalism to do the same, because, having done so, this situation would then not exist. I can only conclude that with all their experience at bullying the consumer, AT&T is confident that they do not have to bother to record any agreements with consumers because they can just do their corporate bully act and get paid no matter what. I will not pay for something that I did not buy and I did not buy AT&T’s connection fee!!
39	Anonymous	I am out off about $450,but not because it was my Fault.Att really did not care about me as a Customer.They threatend to shut my Phone off. My husband had a lot of medical Issues then and now,so I felt I better to get this resolved for now,but I have all my Complaints Paper,And my Blood is boiling,when I think what they put me thru.. Good Luck, Mrs.Pack
40	Neil Ansley
41	heather sinclair
42	Joseph Onzo Jr	at&t says "4-6 weeks for my rebate". They've been saying that since January 2008. But I got a notice saying that my rebate is past the 1st 2 stages, awaiting the mailing... awaiting ... awaiting
43	Anonymous	I have been a customer for several years. I have phone, internet & cell phone service through At&t. I have had problems with them not listening to me when I constantly inform them to change my plan or credit my account for services that I never signed up for! It was only after several months & continuous phone calls that I was able to get something done.
44	Vanessa	I have had periods of hours and days where I have no service (Internet) at all, yet I pay for every hour and every day. When I call for help, I'm told to do the same things every time that I already know how to do on my own. Also I find my service to be very slow.
45	LARRY PRUETT	HAVE BEEN TOLD FOR ALMOST 2 YEARS I WOULD BE ABLE TO GET ATT HIGH SPEED.I STILL DO NOT HAVE IT BUT THE PEOPLE IN HIGH PRICE NEW HOMES ARE GETTING IT WITH NO TROUBLE AT ALL.
46	Erich Wollner	iPhone user.
47	kristen amon
48	Andrea Capone	I am being charged for a full month of home phone service even though I cancelled it within a week as the phone jacks were not working and they wanted to charge me 132.00 per jack. When I signed up for service (I was on my cell phone) they said to give it 24 to 48 hours for phone to be connected. When it didn't come on, I called AT&T and they said I needed to get new jacks installed. So I cancelled service and went with Time Warner. So, I never used the service, it was never turned on...I cancelled withing a few days and they still charged me $131.00. Baloney.
49	Anonymous
50	Anonymous	AT&T is charging me over $700 for phone services that I will never use. I had a small business account with them. The business went out and they want me to pay for services that I'm not going to be receiving. I would have loved to have my customers continue to pay me money even though they were no longer using my services. Why should AT&T be allowed to get away with it. It's not morally right. They recently sent a man to jail for taking money for services that he never rendered on his job. Why should AT&T be allowed to do it?