Asos marketplace right to a fair trial (unfair feedback protection)

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1. 1
   Name: All Riot on Jun 27, 2012

   Comments: We have a right to fair trial

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2. 2
   Name: Lewis Cowan on Jun 27, 2012

   Comments:

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3. 3
   Name: Anonymous on Jun 27, 2012

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4. 4
   Name: Alexey Mutovkin on Jun 27, 2012

   Comments: Yeah!

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5. 5
   Name: Anonymous on Jun 27, 2012

   Comments: I was left 1 bad feedback from a customer in spain after I had posted out her product and it was returned back to me with a stamp from spanish authorities saying it could not be delivered. She left me negative feedback saying she hadn't received, I explained and refunded - lost out on £11 postage to spain and she refused to remove the feedback. Was told by asos that they couldn't remove the feedback as it was true that she didn't receive the bag. Really unfair and ruined my 100% rating I worked hard for a year to achieve.

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6. 6
   Name: Amy Ironside Wood on Jun 27, 2012

   Comments: I think this idea is long overdue and is much needed. Its only fair! thanks.

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7. 7
   Name: Jade Hildreth on Jun 27, 2012

   Comments: I always go out of my way to make sure customers are happy, responding quickly to there messages and always making sure they are satisfied which is my main priority. On two occasions I have recieved negative feedback, both of which I have considered unfair and have had no way of doing anything about it.

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8. 8
   Name: Anonymous on Jun 27, 2012

   Comments: Was recently left neutral feedback as the customer thought they were writing a message to me. Customer had selected pick up as delivery method, she was from California, we are in Scotland, several attempts were made to contact the customer, no response, then neutral feedback. Very unfair. The matter has been resolved, customer has admitted mistake, however, the feedback still on the profile

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9. 9
   Name: Anonymous on Jun 27, 2012

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10. 10
    Name: Anonymous on Jun 27, 2012

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11. 11
    Name: Anonymous on Jun 27, 2012

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12. 12
    Name: Laura McAlpine on Jun 27, 2012

    Comments: I have only received negative feedback once, but the customer left negative feed back as she hadn't received her order within six days (she lives in Australia!) and couldn't persuade her to remove it.

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13. 13
    Name: Anonymous on Jun 27, 2012

    Comments: We feel very strongly about this as we have had extremely unfair feedback on a couple of items and we would ultimately bend over backwards to help fix the situation so our customers are happy, and would much rather do this than receive negative feedback which is very stressful and you feel helpless to be able to resolve the situation.

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14. 14
    Name: Anonymous on Jun 27, 2012

    Comments: We do quite well on ASOS & seek to provide outstanding products & service, however sometimes external factors (such as mail) mean that heor is a delay or loss. Either way he seller foots the bill and receives negative feedback as a double wammy! NOT AT ALL FAIR if proved that errors were beyond boutiques control

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15. 15
    Name: Modern Fairytale Club on Jun 27, 2012

    Comments:

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16. 16
    Name: Ebele Ike on Jun 27, 2012

    Comments: Haven't received any negative feedback yet but it's definitely a good idea to have some sort of protection in case it happens in the future!

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17. 17
    Name: Anonymous on Jun 27, 2012

    Comments:

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18. 18
    Name: Anonymous on Jun 27, 2012

    Comments: We have not received negative feedback (yet!) but have seen this happen to other boutique owners we know and it can very damaging! The right to respond is very important.

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19. 19
    Name: Anonymous on Jun 27, 2012

    Comments: I Totally Agree this need to be more fair.

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20. 20
    Name: Dmitry Goroshkevich on Jun 27, 2012

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21. 21
    Name: Nicola Gibbons on Jun 27, 2012

    Comments: Fair's fair folks!

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22. 22
    Name: Kate Coleman on Jun 27, 2012

    Comments: yes i agree negative feedback is uncalled-for I always give the best customer service possible.

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23. 23
    Name: P. Williams on Jun 27, 2012

    Comments:

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24. 24
    Name: Holy Smokes Vintage on Jun 27, 2012

    Comments: As a new seller, feedback is of the upmost importance for our company. We believe that we should have more rights in place to limit unfair negative feedback.

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25. 25
    Name: Anonymous on Jun 27, 2012

    Comments: Great idea! Sometimes the seller is in the right and we don't have a chance to comment on feedback

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26. 26
    Name: Lucy on Jun 27, 2012

    Comments: we fully support the petition.

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27. 27
    Name: Anonymous on Jun 27, 2012

    Comments: Agreed, Royal mail has let me down in the past and as a result I have unfairly received negative feedback. Ebay and other online stores feature a feedback change policy so should ASOS!

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28. 28
    Name: Anonymous on Jun 27, 2012

    Comments: I actually thought it strange that this feature was not available. Well done for bringing this up, if we pay this much to operate our boutiques, the least they can do is allow us dispute an unfair feedback.

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29. 29
    Name: Anonymous on Jun 28, 2012

    Comments: Yes!

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30. 30
    Name: Andrea on Jun 28, 2012

    Comments:

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31. 31
    Name: Anonymous on Jun 28, 2012

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32. 32
    Name: Ruth Peacock on Jun 28, 2012

    Comments: this would be a great feature to protect small labels from damage

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33. 33
    Name: Snow on Jun 28, 2012

    Comments: No one wants to loose the customer so we all work hard to satisfy their needs and exceed their expectations.However we do come across unreasonable people who can ruin what we have been working on for a long time and i feel the traders do need fair treatment as well.

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34. 34
    Name: Anonymous on Jun 28, 2012

    Comments:

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35. 35
    Name: SARA MARTINEZ on Jun 28, 2012

    Comments:

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36. 36
    Name: Anonymous on Jun 28, 2012

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37. 37
    Name: Anonymous on Jun 29, 2012

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38. 38
    Name: Anonymous on Jul 1, 2012

    Comments: Agreed!

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39. 39
    Name: Anonymous on Jul 1, 2012

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40. 40
    Name: Nina Smith-Crallan on Jul 2, 2012

    Comments:

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41. 41
    Name: Anonymous on Jul 2, 2012

    Comments: Totally agree, we need the right to reply!

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42. 42
    Name: Deborah on Jul 3, 2012

    Comments:

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43. 43
    Name: Num Nine on Jul 3, 2012

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44. 44
    Name: Anonymous on Jul 3, 2012

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45. 45
    Name: Harry on Jul 27, 2012

    Comments: I had my first negative feedback that should not have happened. The buyer had not checked the tracking information I gave and had clicked on the negative feedback without thinking. We located the item at the reception of his building where it had been delivered safely and sat for 10 days. This was the first feedback I had received after 20 successful transactions.

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46. 46
    Name: Anonymous on Jul 27, 2012

    Comments: Negative feedback can affect a small businesses reputation for years. Be safe but be fair!

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47. 47
    Name: Jayne Whitehead on Oct 2, 2012

    Comments:

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