Sign Petition

Apple should replace the faulty logic board on MacBook Pro (15-inch, Mid 2010)

34 Signatures Goal: 1,000

"Apple has determined that a small number of MacBook Pro (15-inch, Mid 2010) computers may intermittently freeze or stop displaying video on the built-in display or on an external display connected to the MacBook Pro. In this situation, you may also see a restart warning message before the video is lost or the display turns black or gray."

Apple have been long aware of this issue but, despite having the ability to do so, decided not to contact owners of this machine to make them aware of it.

Instead, they chose to silently implement a policy where they would "service affected 15-inch MacBook Pro computers free of charge until three years from date of purchase."

However, in the majority of cases, this issue has not manifested itself until the customer has upgraded the OS (operating system) to OSX 10.9 Mavericks and so the period of three years has already passed. The reality of this is that, since the upgrade, many users are now left with a machine that restarts itself on a regular basis (in some cases hourly) and is a source of great frustration, if not completely unusable.

Full details of the issue can be found here:

http://support.apple.com/kb/TS4088

We, the undersigned, believe that Apple should do the responsible thing and offer a logic board replacement to ALL owners of the affected machines, regardless of the purchase date. The machines that we were sold were faulty from day 1 and therefore not fit for the purpose for which they were sold, regardless of whether this was apparent at the time.

1

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December 11
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  • fred
    fred France, Grenoble
    Aug 06, 2015
    Aug 06, 2015
    Ce type de machine à un défaut de conception, Apple doit prendre ses responsabilités!
  • Anonymous
    Anonymous
    Jul 13, 2015
    Jul 13, 2015
    Stunning lack of ethics here. Take responsibility, Apple! I had no intention of lighting nearly $2k on fire. Had I, there are much more fun ways to go about it. (My employer requires Macs but, for what it's worth, my next phone will be Android if you don't shape up.)
  • Anonymous
    Anonymous
    Jun 24, 2015
    Jun 24, 2015
    I paid $1800 on this computer and I cannot use it!
  • Jeanie Chitwood
    Jeanie Chitwood United States, Conway
    Jun 08, 2015
    Jun 08, 2015
    I'm a shareholder, and honestly - it's embarrassing to stand behind a company that doesn't stand beside it's customers; you know, the people that help you pay your bills with your salary; those people.
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34

Signatures

  • 5 months ago
    Alicja United Kingdom
    5 months ago
  • 6 months ago
    fred France
    6 months ago
  • 7 months ago
    J. Celso Castro Alves United States
    7 months ago
  • 7 months ago
    Domenget France
    7 months ago
  • 7 months ago
    Gilles France
    7 months ago
  • 8 months ago
    Jeanie Chitwood United States
    8 months ago
  • 11 months ago
    Eric Trudel
    11 months ago
  • 11 months ago
    Brenda Carleton
    11 months ago
  • 11 months ago
    young
    11 months ago
  • 12 months ago
    paul shust
    12 months ago
  • 12 months ago
    Alfieri Acosta
    12 months ago
  • 1 year ago
    Tristan
    1 year ago
  • 1 year ago
    Ronald Suyom
    1 year ago
  • 1 year ago
    amir m
    1 year ago
  • 1 year ago
    chris
    1 year ago
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