Sign Petition

Apple should replace the faulty logic board on MacBook Pro (15-inch, Mid 2010)

38 Signatures Goal: 1,000

"Apple has determined that a small number of MacBook Pro (15-inch, Mid 2010) computers may intermittently freeze or stop displaying video on the built-in display or on an external display connected to the MacBook Pro. In this situation, you may also see a restart warning message before the video is lost or the display turns black or gray."

Apple have been long aware of this issue but, despite having the ability to do so, decided not to contact owners of this machine to make them aware of it.

Instead, they chose to silently implement a policy where they would "service affected 15-inch MacBook Pro computers free of charge until three years from date of purchase."

However, in the majority of cases, this issue has not manifested itself until the customer has upgraded the OS (operating system) to OSX 10.9 Mavericks and so the period of three years has already passed. The reality of this is that, since the upgrade, many users are now left with a machine that restarts itself on a regular basis (in some cases hourly) and is a source of great frustration, if not completely unusable.

Full details of the issue can be found here:

http://support.apple.com/kb/TS4088

We, the undersigned, believe that Apple should do the responsible thing and offer a logic board replacement to ALL owners of the affected machines, regardless of the purchase date. The machines that we were sold were faulty from day 1 and therefore not fit for the purpose for which they were sold, regardless of whether this was apparent at the time.

1

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December 11
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  • Miodrag Zelic
    Miodrag Zelic United States, Elmhurst
    May 26, 2016
    May 26, 2016
    No comments
  • Luca Trucco
    Luca Trucco Italy, Turin
    Feb 22, 2016
    Feb 22, 2016
    Italy
  • fred
    fred France, Grenoble
    Aug 06, 2015
    Aug 06, 2015
    Ce type de machine à un défaut de conception, Apple doit prendre ses responsabilités!
  • Anonymous
    Anonymous
    Jul 13, 2015
    Jul 13, 2015
    Stunning lack of ethics here. Take responsibility, Apple! I had no intention of lighting nearly $2k on fire. Had I, there are much more fun ways to go about it. (My employer requires Macs but, for what it's worth, my next phone will be Android if you don't shape up.)
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38

Signatures

  • 3 months ago
    Miodrag Zelic United States
    3 months ago
  • 6 months ago
    Bobby Fox United States
    6 months ago
  • 6 months ago
    Luca Trucco Italy
    6 months ago
  • 11 months ago
    Alicja United Kingdom
    11 months ago
  • 1 year ago
    fred France
    1 year ago
  • 1 year ago
    J. Celso Castro Alves United States
    1 year ago
  • 1 year ago
    Domenget France
    1 year ago
  • 1 year ago
    Gilles France
    1 year ago
  • 1 year ago
    Jeanie Chitwood United States
    1 year ago
  • 1 year ago
    Eric Trudel
    1 year ago
  • 1 year ago
    Brenda Carleton
    1 year ago
  • 1 year ago
    young
    1 year ago
  • 2 years ago
    paul shust
    2 years ago
  • 2 years ago
    Alfieri Acosta
    2 years ago
  • 2 years ago
    Tristan
    2 years ago
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