We are “discarded” passengers from flight AF5553 from Aberdeen to Paris CDG, departing at 6:15am on 22nd of December 2009. We have all successfully checked in and then approx 20-30 of us were asked to leave the boarding lounge, due to weight excess at the very last minute. So far I am in touch with 10 other passengers interested in making a consolidated complaint to 1 staff working for Aberdeen Airport SAS, who declared the decision to us, due to his very unacceptable rudeness and very unthoughtful decision making process. No doubt that weather is the main reason why we got delayed in Aberdeen, some of us have been trying to leave for at least 3-4 days. As a result, some of us didn’t make it home before Xmas. We appreciated the facts that the Aberdeen Airport was doing their best to comfort the anxious passengers however, 1 staff working for SAS, who had the decision power, and spoke representing your whole team was very disappointing and what he did was just disgraceful. Having been travelling for so many places met different types of problems, what happened that day was just shocking. Lets re-play the scene, all of the passengers had been issued their boarding passes and were waiting at the gate until called to start boarding. During the middle of boarding, it was paused for operational reasons. Then 30-40 minutes later, after a few more delay announcements, a family of 5 (2 adults and 3 small kids), was have already boarded, were asked to leave from the boarded queue, as the flight needs to reduce weight to fly. However, then there were 2 men boarded after that without a public announcement to any of the left group, and then announcement started then more people got boarded. Then, two policemen showed up and started to guard the gate, and the staff started his announcement that no more people can be taken. We obviously didn’t understand the logic why us got left, so asked, very peacefull, that what was involved during the whole decision making process. Who had the priority or is it just a random pick? No reason given but we were suggested to complain to the weather desk if we want to complain. We asked if there was special organization for the dumped group as previous experience told us it will be at least 3 hours queue. However he said it wouldn’t be that long, today he only cancelled one flight. Then he threatened us to go back and pick our luggage in 10-15 minutes otherwise they might be confiscated or destroyed by the police. So everybody left immediately. Later we found out it is a white lie. We didn’t get our luggage until 1 hour later and ended up waiting for at least 3 hours in the queue to get tickets. We fully understand it might be necessary to reduce weight till certain level in that kind of weather condition. However, things we don’t understand are some normal procedures were not taken at all such as asking volunteers to leave the flight, or organize luggage for passengers only travel to Paris to be delayed therefore to board more people. What makes us wonder more is the priority during the whole process. We would have thought perhaps priorities would go to passengers travelling with young kids or senior citizens; or people have long haul to catch; or people have already had cancelled flights in the previous days; we couldn’t use our best imagination to guess the rationalization in this case. Is it a random pick depending on the order in the queue? But NO again! The family were took off from the boarded queue were at the beginning of the boarded queue, then more adults boarded, definitely more than 5, so it is not really a weight issue? As the 3 kids definitely looks not even 1/3 of the weight of those adults. Who were the 2 gentlemen got boarded before the last announcement? If they were VIP cards holder they would have boarded already by then as it was a very delayed flight and they didn’t queue to the front of the boarded queue either, and at least one of us could have the same treatment if that was the reason but there was no announcement for carder holders as well. We don’t understand it at all and we need your answer, after you check the video tape if the spoke-person didn’t remember anything. It is all about being fair. As a trained staff, a supervisor, we believe he must know more than us how to deal with extreme conditions. But then, what we have got was really shocking and the manners was even further way from a service sector supervisor should have been. Heavy snow is already cold enough, cold and irresponsible organization will just make people feel even worse. We asked the same spoke-person for a list of passengers who were discarded so we can check if anyone want to complain together. He refused to give any information or guidance. However we have now got 11 people in total, who met in the airport afterwards, exchanged our emails etc to proceed our complaint. Thanks a lot for your understanding and hopefully after all the hassles we have been through, we could at least have a reply from you ASAP.