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Signatures 603 total

Page: 1, 2, 3, 4, ... 13 › »

  1. 1
    Name: Chris Morrissey on Jul 15, 2003
    State: CO
    Country: US
    Comments:
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  2. 2
    Name: Cynthia Muraski on Jul 15, 2003
    State: FL
    Country: US
    Comments:
    Flag
  3. 3
    Name: Mary Kaye Ritz on Jul 15, 2003
    State: HI
    Country: US
    Comments: They need to suspend their online "View Minutes" feature. It's deceptive.
    Flag
  4. 4
    Name: Allison Daniele on Jul 16, 2003
    State: CA
    Country: US
    Comments:
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  5. 5
    Name: Antonio Wilson on Jul 18, 2003
    State: CA
    Country: US
    Comments: I have been abused and assaulted by AT&T. Very poor service, unprofessionalism, and outrageous back billing to my account.
    Flag
  6. 6
    Name: Walene Rudolfi on Jul 19, 2003
    State: PA
    Country: US
    Comments:
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  7. 7
    Name: Wendy Stidham on Jul 22, 2003
    State: ID
    Country: US
    Comments: AT&T customer service is deceptive,fraudulent and liars. They put whatever they want into your record and say you asked for. Of course, you have no way to prove you didn't say that. I have kept notes of all calls I have made to AT&T and my notes are never the same. AT&T even went into my account, changed my plan to a 30 minute a month plan (I use about 1300)and put a password on the account. Now they won't talk to me because I don't know the password. They want me to go to the local store and prove who I am before the will even talk with me. They said I called and asked the plan to be changed and I was happy to take the contract extension. I would never, ever agree to a contract extension with AT&T. In fact, any time I have to call them, I reinterate that I am not getting a contract extension. Of course, they say no. But it never works out that way. And they say they are recording the conversation, but when you ask to hear the conversation, they say they can not find it on their tapes. This company needs to be reined in. They are abusing customers, lying about what they are providing, they don't tell you about changes, they say any changes are on their bills, and they are not. We need to work toward reining in this deceptiveness and getting a law that makes wireless company provide all changes in writing prior to doing the change
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  8. 8
    Name: Jack Cooley on Jul 24, 2003
    State: IA
    Country: US
    Comments: I have never been given the run around so much before from a company of any kind. The people of AT&T Wireless have no idea what customer service is.
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  9. 9
    Name: Tanina Matheson on Jul 31, 2003
    State: GA
    Country: US
    Comments: AT&T sold my husband over $800.00 in prepaid phone cards that DO NOT have an expiration date listed ANYWHERE on the package or the cards. He were never advised that they could expire when he got them as a gift for me. I didn't use them for over one year because I already had regular cellular service with AT&T. When my contract expired (after 3 years of renewing once a year), it had been approximately 15 months sincew he bought the cards for me, and I attempted to use them. AT&T had just changed their cards to a prepaid dollar amount rather than prepaid minute cards. They refused to let me use them or to reimburse me, or give me ANY type of credit. That leaves us out more than $800.00!! And like you, no one will address my complaint, or contact me to solve this problem. I say we file a class action lawsuit against them if this petition doesn't do the job! Thank you all!
    Flag
  10. 10
    Name: Lisa Hack on Aug 9, 2003
    State: NE
    Country: US
    Comments:
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  11. 11
    Name: Charles Oleary on Aug 17, 2003
    State: MA
    Country: US
    Comments:
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  12. 12
    Name: Peter Fisler on Aug 18, 2003
    State: CA
    Country: US
    Comments: ATT sales reps misrepresented product choices, sold me a cell phone plan based on my biz needs, then i recieved a $640. August bill. Jeez...and they blame me and wont work with me. Hmmm.....what a rip off...$485 in roaming charges WHILE paying a $40 monthly plan with national coverage. DONT SHOP ATT. DONT BUY WIRELESS PHONES FROM STAPLES
    Flag
  13. 13
    Name: Peter Sullivan on Aug 19, 2003
    State: AL
    Country: US
    Comments: Screwed me on roaming charges.
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  14. 14
    Name: Lucas Byers on Aug 19, 2003
    State:
    Country:
    Comments:
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  15. 15
    Name: Charles Gracey on Aug 19, 2003
    State: CA
    Country: US
    Comments: AT&T is a deceitful company that routinely lays traps for it's customers so that it can extort money from them. I estimate this amounts to illicit revenues of 10's, if not 100's, of millions of dollars per month for its Wireless division, alone.
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  16. 16
    Name: Antonio Wilson on Aug 19, 2003
    State: CA
    Country: US
    Comments: Badly screwed by AT&T. Please feel free to count on me for whatever. I'm readily available.
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  17. 17
    Name: Allison Daniele on Aug 20, 2003
    State: CA
    Country: US
    Comments:
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  18. 18
    Name: Dave McDougal on Aug 21, 2003
    State: WA
    Country: US
    Comments: AT&T and all of the wireless telephone service providers need to be punished for their clearly unethical business practices. Furthermore everyone in the Consumer Protection Agency should be fired for letting all of these communications companies do what they have done to the American consumers. If they are going to sell a service and take our money in return for that service, they should be required to provide it or not take the money. Service level agreements should not require customers to pay for service not recieved.
    Flag
  19. 19
    Name: Shane Mettler on Aug 22, 2003
    State: CO
    Country: US
    Comments:
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  20. 20
    Name: Sandra Opoku on Aug 22, 2003
    State: NJ
    Country: US
    Comments: I do believe that AT&T wireless should take responsibity for their actions. I am tired of being ignored.
    Flag
  21. 21
    Name: Michael Ghea on Aug 22, 2003
    State: TX
    Country: US
    Comments: I will be leaving ATT as soon as my contract is over, due to bad service and the fact that they refuse to help me with my issues
    Flag
  22. 22
    Name: David Ellis on Aug 22, 2003
    State: NY
    Country: US
    Comments: I was a loyal customer for 2 years, and then my plan apparently "expired" without me realizing it. While I normally paid $40 a month, I suddenly had a bill for $300. I contacted ATT customer service, where I was offered the same old deal that I had, with no new phone, and my $300 would be brought down to what I had been paying. I was disgusted with this business practice and paid them out. I just didn't trust AT&T anymore and their ability to harm my credit.
    Flag
  23. 23
    Name: Diana Rhodes on Aug 22, 2003
    State: TX
    Country: US
    Comments: When I contacted AT&T to find out when my contract ended, I was told it had been extended when the plan was changed under the new "promotion". When I complained that I never was informed of the "promotion", the customer service rep responded with "Well, I'm sure you were told". Unless I want to pay their $175 per line to disconnect, they have me for another year! No help, no caring. Also, one of our phones, which is still under warranty, will not be repaired/replaced by AT&T unless I pay a one time, courtesy fee of $49.95. They didn't charge my anything to receive the phone, it's under warranty, but I must eat a $49.95 charge to have it repaired/replaced. Again, AT&T offered no care or sympathy, just my options.
    Flag
  24. 24
    Name: Todd Karman on Aug 22, 2003
    State: TN
    Country: US
    Comments: I just quit ATT Wireless as a Business Account Manager. I am supportive of your movement. I witnessed first hand what ATT Wirless does to thier customers and employees.
    Flag
  25. 25
    Name: Patricia Duggan on Aug 25, 2003
    State: FL
    Country: US
    Comments: I changed plans twice within 45 days and was billed an extra $425 between extra airtime charges and increased taxes. I was never told about proration, nor the daytime hours changed. Night an evening went from 7p to 9p. This company has a churn factor to turn get people to change plans. I refuse to pay the extra charges as the plans were not comppltely explained.
    Flag
  26. 26
    Name: Eric Raines on Aug 25, 2003
    State: AR
    Country: US
    Comments: Received a $1500 phone bill that was supposed to be adjusted and never was.
    Flag
  27. 27
    Name: Colleen Jensen on Aug 25, 2003
    State: NE
    Country: US
    Comments: On April 5, 2003, my husband and I purchased two AT&T phones with the same AT&T plan. In order to get the plans we each had to sign a 1-year contract with them. Three months later, my husband and I moved to a small town in Nebraska. It was clear to us that we couldn\'t use our phones due to static, being cut off, and not receiving expected calls. I called AT&T Customer Care Department at 1-800-888-7600 to inform them of this. Basically they told us that they did not provide service in the area and that is why we were experiencing difficulties. I then told them that we do not want the service then. They told me that I would have to pay $175 for each contract signed due to an early termination fee. In addition, since I called on June 28, they told me that I had to purchase phone service for July (Due to Billing Cycles). This cost me $600.00. *NOT DONE YET! On August 22, 2003, I called AT@T CUSTOMER CARE 1800-888-7600 to inform them that I did not receive a statement for July 2003. They told me that one was been sent out to me on July 31 and that I should have already received my statement. They informed me that if I wanted a new one sent they would charge me $5.00. This company is jerking us around
    Flag
  28. 28
    Name: Allen Roberson on Aug 25, 2003
    State: FL
    Country:
    Comments:
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  29. 29
    Name: Jessica Conely on Aug 26, 2003
    State: IL
    Country: US
    Comments:
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  30. 30
    Name: Robert Mondello on Aug 26, 2003
    State: MA
    Country: US
    Comments: Tried to communicate through Planet Feedback and no response. At this [point after 3 phones I just want some money back and keep my phone for a realible carrier.
    Flag
  31. 31
    Name: Robert Mondello on Aug 26, 2003
    State: MA
    Country: US
    Comments:
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  32. 32
    Name: Richard Burger on Aug 26, 2003
    State: WI
    Country: US
    Comments: AT&T is ignoring me as the count the minutes that are supposed to be shared. They keep telling me I was out of the area when it wasn't the case. They were rude, interupted me and finally hung up on me when i asked for a logical person who wouldn't simply spout policy.
    Flag
  33. 33
    Name: Gerard Sullivan on Aug 26, 2003
    State: NY
    Country: US
    Comments: AT&T Wireless are thieves. (Without telling me) they charged me 60 cents a minute for overage and turned off my phone when I refused to pay such ridiculous rates. This in turn affected my small business in a very negative way. I cant believe they are allowed to get away with such underhanded practices.
    Flag
  34. 34
    Name: Gregg Herman on Aug 27, 2003
    State: IL
    Country: US
    Comments: Am currently fending off AT&T collection agency for payment of bills for non-existent long distance "service".
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  35. 35
    Name: Nicole Lepoutre-Baldocchi on Aug 28, 2003
    State: CA
    Country: US
    Comments: Here's my complaint: On April 29, 2003 I called ATT Wireless to change my plan from a local plan to mLife National. My son's father was dying and I knew that I would be traveling to Tennessee from California shortly. I expected that I would be able to call California from Tennessee without incurring roaming charges. I was shocked and furious to find a bill in the amount of $242.50 at the end of May. I called Customer Service and was told that, according to their notes, I had signed up for their mLife Local plan. Why in the world would I sign up for their mLife Local plan when I knew I would be traveling Clearly their representative made a mistake. I pointed this out to them repeatedly and was told that there was nothing they could do. I asked if I could be let out of my contract early, without paying the early termination fee, so I could take my business elsewhere. They told me I couldn't do that either. I have now converted to ATT's mLife National plan because I anticipate having to travel again soon. As soon as I can get out of the contract without paying ATT one red cent, I will take my business elsewhere. Here's what I'd like to see happen: My ire could be soothed somewhat if ATT Wireless refunded me in the amount of $190.06 (the amount of roaming charges incurred erroneously), or if they let me out of my contract early without an early termination fee.
    Flag
  36. 36
    Name: Williams Adam on Aug 28, 2003
    State: PA
    Country: US
    Comments:
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  37. 37
    Name: Doug Melin on Aug 29, 2003
    State: FL
    Country: US
    Comments: I have been unsuccessful with AT&T Wireless honoring the agreed terms, with regard to the "nights and weekend" or "off peak" minutes included when I sign up. When I agreed to a 2-year contract with AT&T, they promised to include 1000 night and weekend minutes, no matter what rate plan was chosen. They also told me the rate plan could be changed at anytime during the contract period. About 6 months later, I upgraded the rate plan from a local to a national home calling area, due to travel outside my home state of Florida. I didn
    Flag
  38. 38
    Name: Antonio Wilson on Aug 30, 2003
    State: CA
    Country: US
    Comments: I have been wornged by AT&T. My complaint has made it all the way to John Zeglis, CEO of ATTWS with no resolve.
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  39. 39
    Name: John Matthews on Aug 31, 2003
    State: CA
    Country: US
    Comments: Just another customer mistreated and mislead by AT&T Wireless.
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  40. 40
    Name: Robert Mondello on Aug 31, 2003
    State: MA
    Country:
    Comments: Can not get service, signal nor a response through planet feedback. I want to see them in court but can not afford to pay every month while waiting for legal
    Flag
  41. 41
    Name: Karl Springer on Aug 31, 2003
    State:
    Country:
    Comments: AT&T cut back services from my Suncom contract and refused to cancel my service or restore the service. They did not honor the contract they bought and still want money even though they wouldn't cancel the service. Roy at arbitrations is a rude and condescending person that does not help.
    Flag
  42. 42
    Name: FRank Troha on Sep 3, 2003
    State: FL
    Country: US
    Comments: ATT wireless needs to improve cust svc or lose the market. emp attitude sucks and the blame belongs on management.
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  43. 43
    Name: Melissa Wolfmann on Sep 4, 2003
    State: CA
    Country: US
    Comments: I am currently having a problem with AT&T. I switched plans May 31, 2003, from Tri-State to Nationwide.... and because I travel a lot, I arranged to have my monthly charges automatically deducted from my bank account. Need I say more... a deadly combo. While on a 2 1/2 month job stint out of state, I am called frantically from my husband that $568.15 charge was on the wireless bill. I call AT&T Customer Service and clear up the mess. As guessed, they never switch my plan and told me the charge to my bank account didn't go through yet... and now that things were mended, I would only be charged $39.99 plus tax for my plan. A few weeks later more problems. AT&T deducted $568.15 from my bank account and put it as a credit on my wireless account against a $39.99 deduction. So, I call them AGAIN. Their custumer service people switch me around and around to different departments. One the Receivable Management where they said I would get my money back... And another called the "Escalation Department" where I tried to file a complaint, but the dude was just not interested. In short, after many phone calls to their custumer support I still do not have my money. They keep telling me "in 72 hours." Anyway, since I have contacted a D.A. Fraud Unit in my town and will be sending a complaint letter to every AT&T Wireless Service address I can find (since they do not have a proper complaint form). The more read online about how AT&T has treated many of their custumers, I really think their incompetence have really screwed a lot of nice people over, financially and emotionally Without us, where would they be The corp. and the folks who work their customer service. Melissa
    Flag
  44. 44
    Name: Tom Lorenz on Sep 5, 2003
    State: LA
    Country: US
    Comments: Multiple terrible problems with this company. Ridiculous.
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  45. 45
    Name: Yelena Kodryanu on Sep 7, 2003
    State: NJ
    Country: US
    Comments: Inadequate, uneducated and irresponsible customer service.
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  46. 46
    Name: Leslie Macumber on Sep 8, 2003
    State: GA
    Country: US
    Comments: They changed my plan, over charged me, failed to respond to calls and questions, and wrongly charged me for services (some I wasn't interested in). It is ridiculous.
    Flag
  47. 47
    Name: Angie Vonderohe on Sep 8, 2003
    State: OR
    Country: US
    Comments:
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  48. 48
    Name: Daniel Flanigan on Sep 9, 2003
    State: TN
    Country: US
    Comments:
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  49. 49
    Name: Kevin Johnson on Sep 10, 2003
    State: CO
    Country: US
    Comments:
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  50. 50
    Name: David Marcus on Sep 10, 2003
    State: IL
    Country: US
    Comments: AT&T Wireless shamelessly and openly takes advantage of consumers for financial gain.
    Flag

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