A petition to encourage the company 'Cash 4 Phones' to honestly and fairly deal with customers

The company 'Cash 4 Phones' have a very simple strategy to lure individuals into using there company: they quote higher than their competitors (Envirofone, Mazuma, etc.) for your phone, then email you to say that they’ve received your handset but due to ‘excessive wear and tear’ it has failed its inspection and they are therefore giving you a revised offer, even if you can guarantee the phone you sent in was in perfect condition. The revised offer will be drastically different, normally over 50% less than the original offer. What they then do is give you five days to respond – if you don’t respond within five days they assume you’ve accepted their revised offer. They’re playing on the fact that most people can’t be bothered to complain, and therefore Cash 4 Phones get to keep your phone for a fraction of what it’s worth. And, if someone does complain, they either revise their offer up slightly or return your phone to you – at a cost of £8.95 to you. With no guarantee that it will be returned to you in the condition to which you sent it to them. When you try to contact the company about it they do not reply to your emails and if you contact them by phone they promise to call back yet never do. The company is dishonestly and unfairly treating customers. If you have been affected by this company, or no someone who has, or generally feel that taking advantage of peoples trust is simply unjust please sign the petition.




No comments yet.

join the discussion

Recent signatures

  • username

    Kerry Bentley, United Kingdom

    2 years ago Comments: I sent my phone which was in perfect working and cosmetic condition and originally offered £109. I sent my phone and received an email saying the quote was revised to £38 due to excessive scratching on the screen. This was not the case as it has always had a screen protector from day 1 and was sent to cash4phones with the protector on . I rejected the offer and had to pay £8.95 to have the phone returned. Unable to get through on the phone, no valid email address and no phone returned. I am hoping that my phone is returned in the condition I sent it in. The whole set up is a scam and is defrauding people of their money. The company needs closing down. It's an absolute disgrace.
  • username

    Keith Lyttle, United Kingdom

    2 years ago Comments: I was scammed by this 'company' too. Three months and still no payment.
  • username

    Adedayo Bolarinwa, United Kingdom

    2 years ago Comments: Have fell for this painful scam. Something must be done
See more

Petition highlights

There are no highlights yet.