Stagecoach backed down and will resume replacing lost passes. This win belongs to every single one of you who spoke up. Keep watching them to ensure they follow through.
March 3, 2017
Final supporters
As of the 16th of November, Stagecoach has declared in their shop it will not be reissuing any lost or damaged Unibus passes (which previously incurred an rather extortionate fee of £25). Therefore, if you were to lose your £301 bus pass mid-term, you would have no choice but to buy a completely new one - mounting up to an obscene £602 for something which sometimes cannot be avoided.
I think we can all agree, that the Unibus service in itself is wholly inadequate to deal with the ever-increasing volume of Warwick Students travelling to and from campus everyday. There are never enough buses at peak times leading to vastly overcrowded buses, which fail to run to any proper schedule (especially on weekends); it's an an unreasonably high price for any student given the poor quality of the service. The last thing we should have to worry about, as university students, is whether our £301 bus pass will even get us to our lectures on time every day.
We appreciate in the past, Stagecoach may have encountered some issues with people duplicating passes, however, we feel it is completely unjust that the rest of us have to suffer for this, given there is no alternative service or way of us getting onto campus. We should not have to spend an entire academic year living in fear of accidentally losing our bus pass as we simply cannot afford a replacement.
Even if this new rule meant a lot of us were to stop buying bus passes altogether and pay individually for every journey, it would only make the services slower and more unreliable than they already are. Stagecoach have put us, as students, in a position where there is no positive outcome or clear benefits for us as regular customers of this poor service.
Please sign this petition to try and stop Stagecoach blatantly exploiting us as a captive audience of students.
Updates
February 4, 2017
One thousand signatures. Stagecoach cannot ignore this forever.
Reached 1,000 supporters
February 1, 2017
Reached 100 supporters
November 29, 2016
150 Comments
Riddiculous decision of stagecoach i doubt any household insurance policy would cover any such loss whilst in the smartcard era the operator knows who has what on which pass its just opportunist by stagecoach as a monopoly private company Centro happily replace annual lost passes as do Tfl
Why dont they switch to a similar system as national express? Smart cards, which are scanned when you board the bus. If you lose the pass it can be deactivated, so not used fraudulently, and a new pass can be issued for a small administration fee?
I lost my bus pass when the £25 replacement was still available however decided to give it a week to be turned in, in which time the price had changed and I then had to pay £301 for a new bus pass. I still receive awful service despite paying £602 for it.
I believe that it is wrong to change the agreement (£25 fine for replacement) which was stated when purchased their passes. Also for the price which is paid, I believe there should be an increase in the number of buses especially at peak times which are well known.
Having bought a 2 term pass for £232, I embarked on my first week of second year. I missed 8 lectures that week due to busses that were full driving past as well as 3 busses that failed to show up at all. This forced me to bring my car to uni which incurs an additional cost of its own.
I just lost my bus pass (not on purpose who had thought). I just don't understand why I am not allowed to use a service anymore I have paid for. It's not like losing a camera, since the value of the pass itself is just the one of a piece of paper. National Express now started using phone tickets, I don't understand why Stagecoach has to be so old-fashioned.
I have forgotten my bus pass at home (Paris, France) and cannot afford to purchase another one (especially only for the last term of uni). '
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Stagecoach backed down and will resume replacing lost passes. This win belongs to every single one of you who spoke up. Keep watching them to ensure they follow through.
March 3, 2017
Final supporters
As of the 16th of November, Stagecoach has declared in their shop it will not be reissuing any lost or damaged Unibus passes (which previously incurred an rather extortionate fee of £25). Therefore, if you were to lose your £301 bus pass mid-term, you would have no choice but to buy a completely new one - mounting up to an obscene £602 for something which sometimes cannot be avoided.
I think we can all agree, that the Unibus service in itself is wholly inadequate to deal with the ever-increasing volume of Warwick Students travelling to and from campus everyday. There are never enough buses at peak times leading to vastly overcrowded buses, which fail to run to any proper schedule (especially on weekends); it's an an unreasonably high price for any student given the poor quality of the service. The last thing we should have to worry about, as university students, is whether our £301 bus pass will even get us to our lectures on time every day.
We appreciate in the past, Stagecoach may have encountered some issues with people duplicating passes, however, we feel it is completely unjust that the rest of us have to suffer for this, given there is no alternative service or way of us getting onto campus. We should not have to spend an entire academic year living in fear of accidentally losing our bus pass as we simply cannot afford a replacement.
Even if this new rule meant a lot of us were to stop buying bus passes altogether and pay individually for every journey, it would only make the services slower and more unreliable than they already are. Stagecoach have put us, as students, in a position where there is no positive outcome or clear benefits for us as regular customers of this poor service.
Please sign this petition to try and stop Stagecoach blatantly exploiting us as a captive audience of students.
Updates
February 4, 2017
One thousand signatures. Stagecoach cannot ignore this forever.
Reached 1,000 supporters
February 1, 2017
Reached 100 supporters
November 29, 2016
150 Comments
It is not fair that we have to pay £301 if we loose our bus pass. Also this pertains only to those who buy it online. In that case you should mention this prior to the selling of the pass.
Riddiculous decision of stagecoach i doubt any household insurance policy would cover any such loss whilst in the smartcard era the operator knows who has what on which pass its just opportunist by stagecoach as a monopoly private company Centro happily replace annual lost passes as do Tfl
Why dont they switch to a similar system as national express? Smart cards, which are scanned when you board the bus. If you lose the pass it can be deactivated, so not used fraudulently, and a new pass can be issued for a small administration fee?
I lost my bus pass when the £25 replacement was still available however decided to give it a week to be turned in, in which time the price had changed and I then had to pay £301 for a new bus pass. I still receive awful service despite paying £602 for it.
I believe that it is wrong to change the agreement (£25 fine for replacement) which was stated when purchased their passes. Also for the price which is paid, I believe there should be an increase in the number of buses especially at peak times which are well known.
Having bought a 2 term pass for £232, I embarked on my first week of second year. I missed 8 lectures that week due to busses that were full driving past as well as 3 busses that failed to show up at all. This forced me to bring my car to uni which incurs an additional cost of its own.
I just lost my bus pass (not on purpose who had thought). I just don't understand why I am not allowed to use a service anymore I have paid for. It's not like losing a camera, since the value of the pass itself is just the one of a piece of paper. National Express now started using phone tickets, I don't understand why Stagecoach has to be so old-fashioned.
I have forgotten my bus pass at home (Paris, France) and cannot afford to purchase another one (especially only for the last term of uni). '
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It is not fair that we have to pay £301 if we loose our bus pass. Also this pertains only to those who buy it online. In that case you should mention this prior to the selling of the pass.