| # | Name | Comments |
|---|
| 1 | Anonymous | Hopefully the first of many signatures..... |
| 2 | Ian MacGillivray | Horrific level of service - at one point my line was cut off because every single possible point of payment was blocked by an error at BT's end - as they later admitted.
This disgusting monopoly should end - I only pay BT so that I can use their competitors' services. |
| 3 | Anonymous | |
| 4 | Anonymous | Please improve your service - its awful |
| 5 | Jennie Payne | When I was living in South London, BT actually connected someone else to our landline. We were charged calls and friends and family numbers for this person. We ended up (after a frustrating battle and BT admitting their mistake) still having to pay over 90 pounds in order to keep our service! |
| 6 | Anonymous | So disgusted by BT's extortionate prices for "services". |
| 7 | Anonymous | Took BT 3 months to give me a Land Line, and only after spending hours on their so called automated "help line" |
| 8 | Anonymous | I whole heartedly support this petition. The service I have received from BT is beyond appalling. I cannot fathom how a major corporation in the UK can exist. It takes at least an hour to get through to any of their phone numbers and when you speak to the customer service people you almost always get differing advice and information. |
| 9 | Anonymous | The worst customer service experience ever.If you have the misfortune to need to speak to their customer services team be prepared for a long long wait & to be transferred between departments each of which is as disinterested in helping you as the others.Took hours and hours of phone calls until I found someone competent enough to help. |
| 10 | M Belina | |
| 11 | Ann Kohatsu | TIme after time i have experienced the worst customer service imaginable from BT. Whether it be setting up a phone line or just trying to get through to someone to ask a question on the phone, it is virtually impossible to get any support from BT. Whenever i have to deal with BT, I feel like i live in a third world country where we would have no choice but to be treated this horribly. I just don't understand how BT can be allowed to operate as a monopoly and treat consumer the way they do? I have to stop writing now as I am getting upset just writing about it... |
| 12 | Robert Harness | BT are flouting laws and codes of conduct for marketing emails by not providing an unsubscribe link and making me fight to be taken off their mailing list when I'm not even a customer. They think they can do what they want and need tougher regulation. |
| 13 | Andre von Riekhoff | The service is attrocious. |
| 14 | Anonymous | BT's service is absolutely horrendous. You have to wait over 30mins just to talk to an operator and then they put you through to another Dept! |
| 15 | Anonymous | I have spent hours and hours on the phone to BT on SEVERAL occasions. Only to be lied to, promised things and then let down. Again.
I'm now on my 5th phone number, in about £96 credit with them crediting stuff back that I shouldn't have paid for in the first place, and I was nearly charged £125 for the installation of the line when another advisor told me that I could have it for £68.50. It wasn't even mentioned when I phoned the first time so isn't that mis-selling of products?! I could've been charged a fortune for a 12 month contract or a lesser fortune for an 18 month one. Seeing as I've just bought a house with a mortgage for 25 years, I don't think an 18 month contract is any worry!!
Their customer service is severely lacking in honesty and training seems to be non existent.
Overall a complete shambles of a company, and I haven't even gone into the full detail!! |
| 16 | Kirsty James | Moved into a brand new flat 3 months ago still trying to get my line hooked up £250 mobile phone bill late and close to 48 hours on the phone still no line! Also cant get a line from anywhere else so have no choice! And they are charging me £125 connection fee for this priveledge! |
| 17 | Jeffery Oswald | I've had the worst experience that I've ever had with any company in my life with BT. They have appauling standards and are incompetent. |
| 18 | karen hayden | Two years of complete hell due to BT's incompetence, greed and appalling service. Ended up with a massive bill due to having to move house three times in a year (not through choice) and having to pay for two phone lines (one been nicked and the other placed above a gas flue by previous occupants and melted). No consideration for us at all. Still owing on bill, but now with Sky, but BT have put me on incoming calls only even though I am with Sky. Hours on phone to BT Chairmans Office. Managed to get broadband stopped as they automatically put us on another 18 month contract when we moved house without out knowledge. Crap company and staff who dont even communicate with each other. Roll on Dec 2008 to switch phoneline to Sky.....job done and no more BT.....ever!! |
| 19 | Anonymous | BT totally suck. After nothing but hassle with BT from January regarding that crappy vision service, idiot operators and annoying indian call centres, I have switched providors. After using BT for over 15 years, I am pleased to say, I will never use them again. |
| 20 | Anonymous | |
| 21 | Meg Soydan | They just can't get a line working in one month! In Turkey, it's done on the same day, why can't bt do even a bit better if not as good as Turk Telekom? And bt charges £125 to do that, while it's almost free of charge in Turkey, and you don't need an engineer to visit your house at all!!!
I also hate to receive bills quarterly because I refuse to give them my bank details. I hate to receive a bill only 3-4 days prior to the deadline. Bills should be monthly, and should arrive to your house at least two weeks prior to the deadline for payment.
Why doesn't bt have any offices around? A customer does not have to spend the whole day on the phone, speaking to many different people - all without a clue. Just got some offices where people come and speak to the representatives face-to-face, or if that's too costly -it shouldn't be as it is charging every customer £125 just to get that line working- just get some more people to take the calls! And train them please!
Telecoms even in developing countries are doing better; delivering a better service and caring for their customers. It is absolutely clear that there is something wrong here. |
| 22 | Mr J Jackson | I have nearly killed myself due to BT. If I worked there I would either kill myself, kill everyone else or suddenly shit billions of pounds and buy them out and SORT IT OUT! YOU ARE AFFECTING PEOPLES LIVES!!!!!!!! |
| 23 | Tim Lacey | |
| 24 | Anonymous | Completely useless and incompetent customer service let down by an even worse IT CRM system.
Sales showed no desire for my business and if I could I would have gone elsewhere to get a line installed. |
| 25 | Anonymous | |
| 26 | Tony | I have a stopped bt line in my house and they want to charge me £124.99 for re-activating it. The reason for this is that it requires engineering work because the previous owners had bt broadband. How rediculous! |
| 27 | dean coppin | it cant even be called customer service with BT. Its a joke. |
| 28 | Chris Duncan | BT have maybe the worst customer service on the planet. Sooner the monopoly they have is taken away the better. |
| 29 | Anonymous | I agree, something needs to change, well a lot actually |
| 30 | Kate Hurtig | I don't really know where to start. In short, BT has disconnected my service by accident, then forced me to wait 3 weeks to have an engineer come out again to re-connect on their error. In the process, they sent me two routers, both having to be picked up at a post office far from my house. Once connected, I realised (3 months later) that I was being charged £300/month for "extras" that they attached to my account in error and it took me a further 3 months to get through to someone who could help me (they finally gave me the name/number for the Chairman's office). Absolutely the worst customer service I have ever experienced and should not be allowed to continue operating. |
| 31 | Jo Hill | |
| 32 | simon kelly | |
| 33 | Liam McIlhargey | BT call centres are an absolute joke. When you do manage to speak to an actual person its always in the wrong department and you get put on hold. |
| 34 | Andrew Oddy | Please end BT's monopoly on our phonelines.... they even liaise with house builders to prevent cable installation, to maintain it, which is appalling. |
| 35 | rogers | BT should employ whoever set-up O2's customer service systems...better still break BT's monopoly and allow decent service providers a chance. |
| 36 | Anonymous | |
| 37 | v callaway | All BT call center staff are zombies, unhelpful and lairs they tell you what you want to hear and when they have had enough of you they hang up. If I had won 1 million on the lottery I would give it up just to see BT go bankrupt, to say I hate BT is a understatement. |
| 38 | shane black | |
| 39 | hannah | |
| 40 | Anonymous | I have now left BT because of their appalling customer service - it is a disgrace - and I fully support official action against BT. They treat their customers with utter comtempt. |
| 41 | Anonymous | |
| 42 | Dwina Taylor |
| 43 | Anonymous | Exploitation of the customer is out of control with BT , we should all take legal action against them claiming post traumatic stress! |