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In the aftermath of 2 hurricanes hitting our area withing 3 weeks of each other, it has become evident that there exists an extreme breach between field service and advising the customer in specific terms as to restoration efforts of service in specific areas.
In most other situations, if a customer is frustrated with the service he/she is receiving, that customer has the option to take his/her business elsewhere. However, with Florida Power and Light, that is not an option for ANY customer.
Therefore, it is the intention of this petition to motivate the supervisory and adminstrative staff at FPL to institute a system of tracking service calls and crew dispatches that will give the customer more specific information than is currently available at 1-800-4OUTAGE.
The information available at the above noted number is generic at best and does not allow a customer to make provisions to plan for short-term or long-term power outages.
In addition, an audit of maintenance fees should be completed. Seemingly, there are several to many systems that are outdated and not up-to-date on maintenance shcdules and should be subject to public scrutiny for itemization of maintenance completed that offsets the charges leveed against customers for upkeep of FPL equipment. |
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