| # | Name | Comments |
|---|
| 1 | Cindy Nunn | The service from NTL-Telewest has been a joke. My connection completely stops no less than 5 times a day, and is supposed to be running at 10meg. According to their recent television advert new customers can sign-up to receive "unlimited broadband." Yes, I agree, if they mean Unlimited headaches, unlimited loss of connectivity, unlimited stupidity and unlimited bullshit! From the way I see it they are guilty of false advertising. |
| 2 | Colin Nunn | Like it says in the petition text, I've had my fill of being promised that my service will soon be of an acceptable standard. Answer me this, we should a business be permitted to garner a huge revenue on false promises? |
| 3 | steven wade | I have had 10mg since the start and was a trialist
But the last month speeds around 6.00pm onwards are a joke ranging from 5mg right down to 200k!!!!!!
I have a senier tech ringing on Friday so well see what he says |
| 4 | Alan | Same as yourself and it very strage your story exactly matches my own since january 2006 i have intermitten loss of service and very very slow speeds to which i am told same thing high utalisation on the UBR i am on which is sitting at a text load of 94% with a packet loss of 50%...they keep saying it has been fixed but the pain keeps comming back to bite them time and time again....customer care have given me a £10 per month reduction but i have and will be taking this matter further as i am completely unhappy with the service and the customer relations they have with us..i am even thinking of getting the TV, Telephone And Broadband pulled out.. |
| 5 | michael wileman | Good luck with petition,ive had slow speeds on the 10 meg service for over 3 months they keep saying it is a known problem in my area and it will be fixed,ok they have given me 3 months half price,and have now given me another 3 months,but as i said to them i want a 10 meg service,there are times my speed drops to 1.5kb/s,i am getting rather annoyed now so i hope this petition will help to get them to do something. |
| 6 | Peter Wilson | I pay for 10 meg, tonight it is about 80K - unbelievable |
| 7 | Helen Hamnett | Painfully slow to send emails.What's happened? |
| 8 | Chris Oliver | Blueyonder has become overpriced for the relative connection speeds they offer and the tech service just plain sucks.
I blame the NTL merger, everything seemed good until then. |
| 9 | Ashley Morris | I have been a blueyonder customer for about 3 years to start with it was very good but when they did there speed increases last year it was nearly always comparable to dial up then after about 6 months it went ok again now we seem to be back to square one again Blueyonder need to stop blaming their customers and sort their dam network out. |
| 10 | gary thomas | i Supposedly have a 4 meg connection, until peak times wheni am lucky to recieve 300-500k |
| 11 | Jason Quinnton | I'm discusted with the service i'm getting right now i can't even play a simple online 2D game without this damn thing constantly lagging, download speeds are slow, don't even mention upload speeds it's a rip off and i'm definatly changing ISPs. |
| 12 | Anonymous | It's just getting worse day by day, speed net test today tells me I am on 512 max download speed (paying for 4mb service) at 2pm not even peak time. Why are we all paying for a service telewest cannot deliver. |
| 13 | David Hinchcliffe | It is totaly unacceptable that we have to pay such a large ammount of money when we dont get the service, I have a 4mb line and have NEVER had it downloading at the correct speeds, my average remains 25kbps! I should of just stayed with my 512kb service. |
| 14 | Icecold | I really hate it when it goes down. Please atleast sort out the 'downtime' and keep a furious psychopath gamer off the streets! The nets no fun if I can't play. It's just one of the rare few things that keeps my mind from drifting into ***** reality. |
| 15 | peter | blue yonder connection speeds are crap i pay for 4 meg and half the time its more like dial up i am waiting for them to get back to me untill sutch time as this happens i guess i will just have to keep disconnecting and re conecting the modem to get on line |
| 16 | Chris Lines | Fed up with slow Blueyonder connections! It never used to be this bad but the last two months are dire. Regularly get kicked from my online games for high pings. |
| 17 | Anonymous | Yotal waste of time and money. I shall be changing my internet provider in the very near future |
| 18 | Anonymous | ...ringing the tech people doesnt help a lot - I have been told conflicting information again and again. As a result of this, I recently decided to cancel my broadband subscription (despite being a customer of theirs since way before broadland was released) - and faced another nightmare trying to get through to the right people to do that.
I will not be returning in a hurry. |
| 19 | Dale | lol these stories are so like mine, paying for 10meg, only getting 1meg mos of the time. I too phone them and get all the bullshit, high utilisation, upgrade in progress, foreign call centre, whats the point in speeking to someone about a problem when they dont even understand english, i am from south yorkshire, i can only just understand what we say. Please sort this crap service out. |
| 20 | Tim Awford | Had experienced slow speeds intermittently for a while, but over last month the internet connection has started to drop away completely when in use, particularly when sending email attachments or doing torrent downloads. When using bit torrent the service always goes down within 15 minutes. I had made no changes to my firewall, laptop or modem settings before this started happening. |
| 21 | Pete | 10meg service has dropped rapidly since the NTL merger. Gaming pings of 150+ anytime of the day, regular speed tests report 500k - under 2meg. I'm paying £35 a mnth for not much more than dial up!!! |
| 22 | Derek Elliott | |
| 23 | Anonymous | Steady decrease in service over 12 months. Poor customer service from outsourced call centers. No recourse or satifaction for customers. |
| 24 | Roxton | Annoyed to say the least, I'm opening ports on my router, yet Blueyonder seems to cancel multiple connection to my computer, thus slowing down speeds A LOT. Ridiculous ever since Blueyonder turned into Virgin. Been a customer for nearly 6 years(!) |
| 25 | Anonymous | |
| 26 | Carol Harris | Been wiv Cableinet and telewest from the beginning and things have definately dslowed down. Got a 10 Megs connection too and sum times wonder why I am paying £35 a month for such a crap service. It is also down to customers to tell the new Virgin when your internet is down ot tv or phone in order to get a reduction for services not rendered. Their down time and staus page tells them that. Admit when we r getting hwat we paid for and when we dont and alter our bills accordingly I say. Or maybe we all ought to ring and claim and clog their system up till they do. |
| 27 | Paul Bowers | The service is truly going down the pan and the steadfast loyal customers such as myself are now even contemplating leaving. |
| 28 | Peter Wilson | 10 meg link ok 05.30am erst orf the day 200K they told me it was my router but how come then it is ok in the early hours. they must need to dig the roads up again....is bt any better? |
| 29 | matthew darby | the servuse is a joke.. slow speeds custermer surport is a joke |
| 30 | Nick M | 2Mb service was fantastic while it was Telewest. The switch to Virgin was marked by a connection speed of 5kbs which doesn't even compare to dial up. |
| 31 | Paul Strudwick | I have been a customer of Telewest/Virgin since the start and subscribe to all their services so am very disappointed with the Internet connection speeds that I am experiencing at the moment. Downloading files is a complete joke colleagues at work laugh out loud when I say that a file that took them 2-3 hours to download takes me 2-3 days sometimes! I ahve a 4meg service but have never managed even 1 meg . The connection is regularly lost with no explanation and customer service is unable to say why. Unless things change for the better in the very near future then I will be changing everything over to BT/Sky. |
| 32 | Anonymous | |
| 33 | Tony Crammond | I have written to Blueyonder to ascertain what is happening, I have yet to receive a response. |
| 34 | Sean | Had service for over 5 years.
Now on 4meg but often get less than 1 Meg
Have been told upgrade of virginsequipment is needed to help with over utilisation.
No date for virgin to do this.
thinking of changing provider. |
| 35 | Phillip Hassell | I can't wait to leave |
| 36 | Jonathan Browning | Pings of 200 -- 900 in online games |
| 37 | Anonymous | I have been getting low speeds since I got blueyonder/virgin and I get the same excuses from thier engineers!!!!! (ha,ha)
I'm happy to sign this partition and good luck to you |
| 38 | sean | INTERNET DROPS CONNECTION EVERY 15MINS I HAVE TO UNPLUG AND RECONNECT THE MODEM EVERY FU**ING 15MINS..CONSIDERING LEAVING |
| 39 | Glenn | I am also sick & tired of unplugging and reconnecting my modem numerous times just to get a finite time of useable connectivity. On top of that, when I do find myself able to access the internet I usually have less than half the download/connection speed that I'm paying for!
Never had a minutes problems with Telewest!
Looks to me that one Virgin is f*****g a lot of people!
Unless they send Uma Thurman round for technical support, (I'd like to expand her bandwidth).
I'm off to pastures new!
My mum told me to never trust people who's mouth looks like Garfields arsehole.....guess she was right! |
| 40 | Jack Wallace | Blueyonder 4MB user. Service has been terrible since the move to Virgin Media. |
| 41 | Anonymous | Speeds so slow now as much of 167kbs form a supposed 10 meg connection. |
| 42 | Alan Hindley | I find my connection to virgin's servers to be satisfactory, but my connection to the internet (through virgin's servers) is disgraceful in terms of speed. They need to up their bandwidth by about 800% in order to cope with demand. They signup far too many customers without any kind of upgrade in service (i.e. they take the money and don't invest it back into the required areas of the business). |
| 43 | dave clark | |
| 44 | Thomas Irvine | Less than half of what I pay for in the evenings, very poor :( |
| 45 | Peter Mitchell | I have been with Blueyonder/Virgin for about four years now, and up to last November things have been fine. Since then however, the broadband part of my package reliabilitywise has been atrocious. I only use the broadband for updating my anti-virus and windows os, though my main time is spent playing World of Warcraft. (Or trying to)! I have l lost track of the amount of times I have had my conection dropped at crucial moments in the game, or when I have come home from work looking forward to playing only to find that acces to the web is not possible. Like you I have become more and more frustrated at the helplines refusing to accept that there is an ongoing problem at their end, and being taken through the same old steps as they attempt to 'rectify' the problem with me I am now minded to give Virgin Media an ultimatum to sort the problem out within a fortnight or I will remove my broadband, TV and telephone custom from them. Many thanks for providing your site for this petition, I hope it proves succesful. |
| 46 | David Harrison | |
| 47 | Adam | Yes, much slower! It's driving me nuts! |
| 48 | Anonymous | I am currently paying for a 4mb service and at the moment i am mostly receiving speeds of less than 1mb. I have been with NTL since they started broadband, have moved the service with me through 3 house moves without issue.
The speed has been a problem for the last 2 months and i have had an admission from a Virgin Media engineering manager that my area is a known problem area and it was pointless to send an engineer to fix a problem that had nothing to do with the equipment installed in my home. The problem he confirmed had to do with the infrastructure in my area (Brighton) being woefully overworked. |
| 49 | Mark Markou | extremely slow download speeds since virgin media took over ntl/blueyonder
I will be switching to another ISP & phone provider in the very near future |
| 50 | JAMES LEITH | A shocking way to treat paying customers. My download speed have suddenly been crippled. It is just like someone has turned the tap down to just a constant drip. They are obviously just on the very edge of what there servers can handle before a total collapse. I almost left when Virgin took over and lost the TV packages, this is just another very large nail in the coffin. I will not be recommending Virgin to anyone, if anything avoid it and get a better ISP. |