| # | Name | Comments |
|---|
| 1151 | Jim Eigner | Air Canada's tactics over the past 50 years infuriate me - I will never fly on one of their planes again. If it were not for them having a head office in Central Canada like Bombardier neither of these two companies would continue to exist. |
| 1152 | Danny Bailey | I recently took a flight with Air Canada as part of my trip to central Asia. The Air Canada part of the journey took me from St. John's - Toronto - London Heathrow. Nothing unusual about the flight other than the expected rudeness from the cabin staff when travelling coach.
However, upon arriving at Heathrow, my connecting flight with BMI (A NEW Star Aliance Member) had been cancelled due to severe weather (snow) at my destination. I was informed it would be three days before they could get me on a flight out of the U.K. to my destination.
However, here is the difference, whilst at the ticket desk getting rebooked onto the next available flight out I was pleasently informed that BMI would book me into, and pay for, a hotel whilst I was in London.
What a difference. No 'piece of paper' with a telephone number given to me to sort things out myself. No sir. They did everything. Hotel and transport to the hotel all arranged at the ticket desk. I even had a meal allowance. I was given my boarding pass for the flight they had me booked on three days later (guaranteed seat, providing the weather improved and the flight could go ahead). To top it all, the desk person asked me if there was anything else at all they could do for me before I walked away. A phone call to my wife, a phone call to my Company, perhaps? All available there and then.
What a shame that BMI cannot fly into and out of St. John's.
This treatment, I was later informed, is now mandatory by the airlines due to the European charter of rights.
I'm moving to Europe. They treat you like human beings there. Not like an inconvenience and nuisance that Air Canada deem their passengers to be.
I wonder if, when flying into and out of the U.K., Air Canada are subject to the same European Rules on Passenger Compensation? We should all try to claim something when next in London and told the flight is cancelled or delayed.
Air Canada, take note. |
| 1153 | yvette gillam | count the number of seat, now have enough meals for ALL seats. I missed out on breakfast, dinner and light lunch due to air canada running out of meals, yep you hear that a long haul flight with no food, why did I pay 5000 to fly across the world and they can't even give me a sandwich! |
| 1154 | Deborah Tulk | Air Canada needs to accept responsibility and answer to Canadians all across the country. went to Nl on Dec 20, arrived with no luggage, returned to edmonton Jan 4. arrived with no luggage. had to go to Ed Intl to find my own. There is definately something wrong with that system. |
| 1155 | Johanna Ratynski | |
| 1156 | jamie decker | Air Canada lost my luggage for 5 weeks one time while I was at school. They gave me $100 after the frist 48 hours and that was it.
I looked real stylish wearing the same 3 outfits for over a month. |
| 1157 | Bruce Marcia | |
| 1158 | martk alexander | tired of loosing my luggage every time we fly with them
tired of always being delayed |
| 1159 | Anonymous | |
| 1160 | Anonymous | I fly on AC weekly between YYZ and East cost citiies in the US. I only fly AC if I absolutly have no other optioins. In the last 3 years I have encountered countless complains by AC staff of how they are mistreated by their corporation (starting with cut backs, long hours, blah blah blah...) . I have also experienced first hand many rude and totally unprofessional AC staff from the ones at the Maple Leaf lounge front desk to the ones at the gates. After 3 years, I understand the psycology of what is happening: the staff are either totally disgruntled or believe that if they are rude to the customrs, some how head office will realize how important they are to the organization and let them keep their jobs.
This is a very sad situation to both AC and air travel in general! |
| 1161 | Nigel Mansel | Has anyone considered that the cancellation of the direct international flight to and from St. John's and London Heathrow could just be the Federal Government spitting out its dummy for our Premier daring to demand equalisation on HIS terms and his terms only?
I would like to hear the Premiers take on this and whether he can use his position and influence to have the flight reinstated.
It is interesting to note that Danny Williams has not made a single statement regarding the sub-standard service AC provide to their customers, nor the issue over the direct international flight. |
| 1162 | Larry and Debbie Green | Customer Service... Where has it gone?? We need it back ASAP!!! |
| 1163 | David N Bodtker | Air Canada has the WORST service and cares nothing for their clients. They have effectively made a mess of my wedding and could care less. Their responce to their inconsiderate action was we will give you the option to cancel at no charge. I wish I was a big enough company that I could say good bye to $107,000 worth of group business. |
| 1164 | Valerie Pippy | I avoid using Air Canada now because of my experiences with their customer service and their "we don't care" attitude. |
| 1165 | Terri Lynn Eddy | Air Canada is the worst airline ever!! |
| 1166 | Kim Baker | |
| 1167 | Anonymous | |
| 1168 | Cassandra Ivany | Air Canada should be asshamed to say the words customer service. With the prices we pay to fly in our own country we should be pampered like celebrities. |
| 1169 | Brent Collier | |
| 1170 | Megan Harrold | Air Canada sucks! I will Never fly air canada again! West Jet is Awesome! |
| 1171 | Anonymous | the management needs a overhaul..i do feel safe flying with them,and the mileage plan has taken a beating. |
| 1172 | Anonymous | |
| 1173 | Nicole Dawe | |
| 1174 | Russell Porter | Their service is far below the standards it should be. |
| 1175 | Riel Cairns | Complete lack of understanding and service for having not "activated" a Flight Pass bonus that I had bought into but was never provided roadmap directions to activate.
I will never fly AC until compensated. |
| 1176 | Amy | |
| 1177 | Lori Hillier | air canada should be held accountable for their actions i agree! |
| 1178 | Sheldon Taitinger | |
| 1179 | Anonymous | |
| 1180 | Benoit Hebert | In addition to many issues when traveling (I do travel very often), the last YUL-YVR reservation was messed up by the phone agent (last minute reservation while in a cab...). I ended having to try to solve the problem and being told in the process by less than poilite staff that I was making my story up. Interesting customer service approach. Detailed letter sent to AC HQ... we'll see where this goes. |
| 1181 | Bryn Burditt | To me it seems as if Air Canada hires jack-ass people on purpose. My story is a year old, so I've grown tired of telling it, but basically my plane was cancelled due to them "forgetting they needed a plane" that certain day, and a lady wouldn't help me get home to New Brunswick (where, if I didn't get home that weekend I wasn't going to be home for another 11 months), because she wanted to get home 15 minutes early.
I wasn't going to be home for 11 months, and she wanted to get home 15 minutes earlier.
Also at the same time, she told a man who was trying to get home for his father's funeral that they were closed and he'd have to be helped tomorrow.
Basically they delayed and delayed the plane, and didn't cancel it until they knew for certain that they wouldn't have to help us. |
| 1182 | Benoit Bedard | Why do you cram people in seats so tight together, compared to British Air, Air France and Transat?
Overbooking a flight that you bought tickets four months in advance for a Caribbean Cruise and missing the ship because of it, is a total lack of respect for your costumers.
NEVER had a flight that takes off and/or lands ON TIME.
With all the money you now make, what about buying new planes instead of painting old recks?
It does say Air CANADA on the tail, no pride in that? |
| 1183 | Jessica Baldwin | An Air Canada direct flight to St. John's, NL from Montreal caused my luggage to be board another plane. Nearly 40 hours later I received it. For almost two days I had no clothing or medication, only the few items in my carry on bag. I normally would have taken clothing and medication in my carry on bag, however this was a direct flight so I believed my suitcases would be board the plane as they should. From now on I will prepare myself for the worst when flying, and as well choose another airline. |
| 1184 | Gary Lynkar | I too have had to endure the indignaty of it being suggested to me that I had made up the story I was telling to the ticket counter person. I had requested a change of reservation over the phone to delay my travel day by 24 hours. The person on the phone had assured me that the ticket was of the type that would allow reservation changes. I therefore rebooked with confidence that I could miss my original booked flight because I was confirmed on the same flight the following day. Well, I guess, reader, you know where this is going. Yes, on arrival at the airport the following day there was no seat for me! I was told that my flight was yesterday and I had missed it. My ticket was not flexible and I would have to by a new ticket. Well, Air Canada, how about a simpler ticketing structure? I imagine you make millions of dollars from people like me over the course of a year? Just another scheme allowed to remain in place to show ticket sales are booming and planes are full. The share holders must be happy. The government must be happy in the tax it collects. I believe the main person in customer relations at Air Canada is Shirley Mah. I shall be writing to her and suggest you all do to. Her e-mail address is shirley.mah@aircanada.com
Do your Job Shirley. The passengers don't pay to be abused, they pay for service. |
| 1185 | Anonymous | the service lately is horrible.
nuff said. |
| 1186 | Danielle Erickson | My fiancé and I flew from Edmonton to Ottawa on the 16th of February. When we arrived in Ottawa we went wait for our luggage along with about 20 other passengers. After 45 minutes it was apparent that nobody was getting their stuff. The Air Canada flight we were on left and none of us got a single piece of luggage!!! So we all line up at the lost luggage desk. BTW There was not a single person at the West Jet desk. They couldn't tell any of us where or why our luggage didn't make it. It's Edmonton to Ottawa for crying out loud!!! We end up wasting the most of the first 24 hours of our trip calling to see if our stuff has arrived and going out to purchase some emergency replacement items at our cost.
By Sunday afternoon we still don't have our luggage and no word from Air Canada. After endless useless calls to their a call centre in some other country we decide to go back to th airport only to find out that our luggage was there since the day before but nobody bothered to call us.
I know that there are worse stories about Air Canada's total lack of service...but like most, our trip wasn't what it could have been and we will NEVER fly Air Canada again. |
| 1187 | Angus Deatone' | Can I possibly say something Nice about Air Canada? I find the staff at Heathrow very helpful and friendly. I'll acknowledge the change in personality that occurs once you enter Canada, but in the U.K. no complaints. Maybe Air Canada should recruit their check-in and ticketing staff from the U.K. ! |
| 1188 | Anonymous | |
| 1189 | Monique Levasseur | We were a group of 24 passengers flying from Toronto to Santiago, Chile on February 3rd, 2008. Air Canada had overbooked the flight by over 25 passengers. Out of our group of 24, 8 were bumped!!! 2 finally made the flight. The remaining 6 passengers were kept at the airport until 3:30 am and finally put on an Air Canada early morning flight to Miami , connecting to American Airlines from Miami to Santiago. When they arrived to Miami, American Airlines was also overbooked and they were referred to Lan Chile. At that point Air Canada in Miami told them that their responsibility was to take them to Miami and that they now had to manage between American and Lan. They received no help whatsoever from Air Canada and had to mange themselves to get to destination. They finally arrived to Santiago on February 5th, with a 20 hour delay from the original plan, stressed out and exhausted !!! This overbooking is totally unacceptable !!! |
| 1190 | John Johnson | One of the recurring issues is overbooking of flights. Is there any Air Canada employee reading this petition who is able to give us all an explanation for this? It isn't by accident A.C. overbook their planes, it is because of Company Policy. So, to help us all understand why you do this, Air Canada, please explain and allow us to use this knowledge when considering buying a ticket and flying with your airline. |
| 1191 | Delano | |
| 1192 | Heather Bray | Air Canada Sucks! |
| 1193 | Bruno Duguay | Travel from Ottawa to Bangkok, on Feb 2, 2008 and find out 2 of my suitcase are broken. Took pictures, sent emails, phone calls... as of today: NOTHING. I have been put on the IGNORE LIST...
This is the "GREAT SERVICE" that we all provide by Air Canada.
Few months ago Air Canada lost my bagage on a trip from Ottawa to St-John's NFLD. My bagage was return ot me the day of my departure, after numerous call to their service center in "INDIA" what the heck! How this idiot in INDIA can help me to recover my baggage ??? Air Canada you "S___" big time.
Either you just ignore complain or you provide us with a nice little blue bag and a T-shirt for 3 days.
Wake UP !!!! come back to the real World. |
| 1194 | Anonymous | |
| 1195 | Megan O | |
| 1196 | Mike Redmond | |
| 1197 | Anonymous | Terrible service, how do they manage to do this all in one night: change the gate 3 times(withought theling us), delay the flight 5 hours and also, take 2 hours to get the luggage out of the plane??? |
| 1198 | Anonymous | |
| 1199 | Rebecca Penney | |
| 1200 | beth chatman | I never had a bad experience as such, I did have one incident,but my daughter can write a book all bad experiences. |