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 May 9, 2008 



Frequently Asked Questions
General
Why should I join?
Why choose an iPetition?
How do I activate my account?
How effective is an online petition?

Adding a petition
How do I create a petition?
Quick Petition or Custom Petition?
Is Quick Petition free?
What technical knowledge do I need?
Can I add multiple petitions?
Can we have a petition on our servers?
Can I use your tools with my pre-existing petition?

Running a petition
I want to gather additional information to name and email address

I want to stop asking for email addresses
How do I send a petition?
Why aren't Question Manager changes reflecting in my petition?
How can I view the signatures and comments submitted to my petition?
How do I delete a petition?

Premium services
What do I get as a premium member?

How much do the Premium Services cost?
Is there a trial period?
Do different categories of premium users get different privileges?
How do I pay? Is my credit card information secure?

Getting involved
How can I help build your site?
GENERAL

Why should I join iPetitions?
Because it's easy to use, and allows you to use the power of the internet to promote your favorite cause. You also become part of a vibrant community of civic-minded internet activists. Join the conversation at our discussion groups: share your thoughts on internet activism, online politics, and ways to use the internet to change the world.

Why would I want an iPetition instead of a paper petition?
First, because an iPetition gives you instant access to an estimated 250 million internet users around the world. You get your own URL; it's like instantly becoming a global activist. How are you going to do that with a paper petition? Have you ever stood on a street corner and tried to collect signatures? You probably got a few hundred signatures at most--and very achey legs.

Second, because an iPetition allows you to use the power of viral marketing to attract signatures. Every visitor to your petition can email a friend about the petition; that friend can email another friend who can email another friend who can email another friend... and so on. In no time, your petition will have been advertised to thousands of people--and all for free.

Third, because an iPetition allows you to perform a statistical analysis of your database and gives you instant information on who signed up, where they live, their gender, their profession, and so on. Such demographic information can be very convincing: try telling a corporation that 80% of people who signed a petition to boycott its products has an income of above $50,000 a year. That'll get them listening!

How do I activate my membership once I've joined?
When you join iPetitions, we send a message to the email you gave us to confirm your account. You have seven days to activate your membership by clicking on the link in that email. If you do not activate your account within seven days your membership will be cancelled and you will lose all data in any petitions you have sponsored. If you are having problems with the activation process, contact us.

How effective is an online petition?
It all depends. A well-written, and well-publicized petition can be very effective in gathering national (and international) attention, and in the process effecting real change in the world. Some of our petitions have attracted attention from leading media organizations like CNN, Fox, BBC, and a number of local sources. While it is difficult to draw a direct connection between such attention and actual change, publicity (and of course a large number of signatures) clearly helps. Remember, though, that a successful petition depends largely on your input and energy: it's upto you to write it in an effective manner, and to publicize it fully. iPetitions can help with these tasks. For more information, contact us.
ADDING A PETITION

I'm confused. Should I use a Quick Petition or a Custom Petition?
It depends. Both types of petitions are highly customizable and allow you to add or delete questions in the Control Panel. A Quick Petition is free and requires no knowledge of HTML; a Custom Petition is open only to paying members of our premium services, and requires basic knowledge of HTML. However, a Custom Petition includes a number of enhanced features which make it the ideal option for individuals or organizations who want greater control over their campaigns. These features include the ability to custom design your petition (you are not restricted to the template design that comes with a Quick Petition) and the ability to display your petition without banner ads. Also, a Custom Petition gives you access to our File Manager, which allows you to upload and edit the files in your campaign.

Is Quick Petition free?
Yes. Our goal is to empower average users with sophisticated online tools. That's why we provide this free service. To support this service, we run advertisements on the petition and sometimes after the petition (i.e., after the user has signed). These advertisements are essential to providing the free services that thousands of users depend upon.

What technical knowledge do I need to host a petition?
None, if you're using our Quick Petition. If you're using our Custom Petition, you'll need basic knowledge of HTML.

Can I add multiple petitions?
Yes, each user is allowed a maximum of five petitions.

Our organization wants a petition but we want it stored on our servers and customized to our specifications. Can you do that?
Yes. We've produced several customized solutions. Contact us for more information.

I already have my own petition but now I want to use your software tools. Do I have to start from scratch?
No. We'll integrate your existing database with ours, and we'll help you port your petition to our site. Just get in touch for more details.
RUNNING A PETITION

I set up a petition asking for signer's names and email addresses but now I want to gather other information, too. How do I do that?
Just visit Question Manager in your Control Panel, where you can add new questions and delete old questions. iPetitions is extremely flexible; we try to give you total control. After all, it's your cause, and your petition.

I ask for name and email on my petition but I think more people would sign if I just asked for name. Can I stop asking for emails?
Sure. Just visit Question Manager in your Control Panel and remove (or make optional) the question asking for email addresses.

I've gathered all my signatures. Now how do I send my petition?
You have two options. If you want to format the petition and mail it yourself, you can download your database file from the "View Database" section of your control panel and either print the names or send them by email to the recipient of your petition. iPetitions also offers its own petition output service. For a fee, we'll send a formatted hardcopy of your petition and set up a special URL where your recipient can view the signatures. Contact us for more details.

I've made changes in Question Manager but they aren't showing up on my petition.
This can happen if you are using a Custom Petition and have pasted in the longer code snippet for your dialog box. If you are using the longer code snippet, you need to repaste your code everytime you make changes in Question Manager

How can I view the signatures and comments submitted to my petition?
To keep track of your petition signatures, click on the Control Panel icon (after logging in) and visit the Database section. You will see a scrollable list of signatures, and you can download your signature list. You can also view statistics on your signatures in the Statistics section of the Control Panel. iPetitions also offers a number of services to donwload and format signature lists so that they can be submitted to petition recipients. If you are interested in these services, please contact us.

How do I delete a petition?
To delete a petition, you need to email us from the email account with which you registered. Your email should contain the following text with the words "I agree" and your full name next to text in the box below:

To delete a petition:
Please remove my petition, short title [specify short title] from your website (www.ipetitions.com). I understand that in doing so iPetitions will delete any data or information associated with this petition and furthermore that this data will be irretrievable. I further understand that iPetitions or any of its employees or partners will not be responsible for any losses arising thereof and that I will be the sole individual responsible for all loss of data.


To delete your username:
Please remove my user name and all petitions associated with it from your website (www.ipetitions.com). I understand that in doing so iPetitions will delete any data or information associated with my user name and furthermore that this data will be irretrievable. I further understand that iPetitions or any of its employees or partners will not be responsible for any losses arising thereof and that I will be the sole individual responsible for all loss of data.

PREMIUM SERVICES

What do I get as a premium member?
In addition to all the free services already available at iPetitions, premium members receive a range of enhanced services, including ad-free petitions, custom designed petitions, and tools to filter petitions for duplicates. Visit the Premium Services page for more information and a complete list of Premium Membership benefits.


How much do the Premium Services cost?
Our premium tools cost $49.99 per petition. We have a 14-day money back guarantee in case you are not satisfied with our services.

Is there a trial period so I can decide whether I want to be a premium member?
Yes. When you sign up as a premium member, you can use our services for free for 3 weeks. After that, if you have not paid, your petitions will be temporarily disabled.

Do different categories of premium users get different privileges?
No. Each category gets the same service. We charge based on what we think different types of users can afford to pay. Signing up for the appropriate category is based on an honor system.

How do I pay? Is my credit card data secure?
Your payments are processed using Paypal, a major credit card processing company that uses industry standard security to protect personal information. All information you enter will be processed securely. We offer 14-day money-back guarantee in case you are not completely satisfied with our services.
GETTING INVOLVED

I like your site. How can I help?
Thanks for your interest. You can help in two ways. First, by supporting us with your donations--any amount, no matter how small, helps us keep the site running. You can also help by spreading the word. We're not a big company with an advertising budget--we rely on word of mouth (viral marketing, as it's known). Tell your friends about us and encourage them to join our community. Of course, if you've got any special skills that you think might be relevant to our project, do let us know about them. We rely on volunteer time!
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